4.1 – 99 reviews • Cell phone store
The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in Sacramento can visit our store at 1223 J St to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. Come visit us today and leave a Google review to let us know about your experience at the New T-Mobile!
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
Address and Contact Information
Address:
1223 J St, Sacramento, CA 95814
Phone: (916) 999-1049
Website: https://www.t-mobile.com/store-locator/ca/sacramento/j-st-13th-st?y_source=1_MTcwMTYxMTUtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
Photo Gallery
Related Web Results
Review Summary
John Jaramillo
If you MUST do business with Sprint, this is the place to do it.
California Dreamin’
We received great top notch service from Steven.
Pachuco G
Friendly environment, the staff was very helpful and efficient.
Dan Graffious
the staff were extremely helpful, I was dealing with a situation of being the middle man, they were on their A game for sure. they are not my carrier; however, they could have influenced me to change. Romero and his partner should get 10 stars
Daniel Berman
The manager (Ramiro) went above and beyond helping me navigate the ridiculous Spring Legacy system. He tried several different avenues to problem solve my issue. I’ll be back with any carrier needs in the future!
jack hsiao
Last October my wife and I walked into the store on J st to sign up for a basic service plan with a promotional free phone. Duane, the store manager, was very friendly and professional as he assisted us, he listened to what we wanted and showed us the options of free phones with promotion. We thought this is simple and left feeling great. However, a series of problems followed us for months. Instead of the package we requested, he signed us up for a lease program. It was a complete surprise to discover our two free phones were on monthly leases. We didn’t even know T-mobile had a lease program until we saw it on our second billing cycle.Of course we reached out to Duane to correct the problem. Duane promised to follow up with the regional manager and get back to us. As you may expect, I did not received a call or email, nor did he return any of my calls or respond to my emails. This was two months of attempts to communicate with Duane, ZERO RESPONSE. At the same time, I started working with the T-mobile support, Duane ignored their multiple messagesas well. Eventually, the problem was resolved through T-mobile customer service. Duane wasn’t going to correct the problem, they decided to issue credit to cover the cost of lease of the phones.Please proceed with caution. If you are signing up for a plan, I highly recommend double checking your written contract prior to leaving the store. What I thought was a simple and straightforward purchase, instead resulted in months of phone calls with customers service.
Related