4.3 – 91 reviews • Cell phone store
The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in San Rafael can visit our store at 363 3rd St to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. Come visit us today and leave a Google review to let us know about your experience at the New T-Mobile!
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Located In: Montecito Plaza
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
Address and Contact Information
Address:
363 3rd St, San Rafael, CA 94901
Phone: (415) 306-8807
Website: https://www.t-mobile.com/store-locator/ca/san-rafael/3rd-st-union-st?y_source=1_MTcwMTQ2OTUtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
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Review Summary
Kim Cochrane
Juan C gave us the best service buying new phones.
Tony Markwick
Then said finding my emailed receipt was only way to recall transaction.
Andrew Rogel
Great customer service you won’t be disappointed with the staff here.
Noah Weisshaut
Walter was one of the best t mobile reps I’ve ever dealt with. His customer service was stellar and he was able to solve all of my issues which were complex. I would highly recommend him to anyone seeking help with t mobile issues. This guy is a genius and has lots of patience and customer care. Thanks Walter
Kim Cochrane
Juan C gave us the best service buying new phones. He was courteous, helpful, patient and friendly. I also noticed his co workers were professional as well. Great experience.
Tony Markwick
Ivan, who helped my wife and me purchase new phones, was superb start to finish, including next day exchange for different model due to buyer’s remorse. An associate, Damara, who initially received me on subsequent day of exchange, was terrible. At first she asked for my receipt even though their printer was broken the day before. Then said finding my emailed receipt was only way to recall transaction. After searching my phone for a bit she then relented and asked what was my phone number. To which she replied there was nothing showing in their system that I’d been there yesterday….fortunately Ivan arrived just then and took care of everything, proficiently and nicely—including not assessing a restocking fee to which Damara initially said I would be subject.
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