T-Mobile

  4.0 – 3 reviews   • Cell phone store

The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in Richmond can visit our store at 3288 Pierce St to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. Come visit us today and leave a Google review to let us know about your experience at the New T-Mobile!

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Located In: Pacific East Mall

Service Options:  In-store shopping

Health and Safety:  Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · 

Hours

ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed
MondayClosed
TuesdayClosed
WednesdayClosed

Address and Contact Information

Address: 3288 Pierce St Ste D-106, Richmond, CA 94804
Phone: (510) 788-8868
Website: https://www.t-mobile.com/store-locator/ca/richmond/pierce-st-central-ave?y_source=1_MTcwMTQyNDUtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

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Review Summary

riley swingle
Went here due it being the only Sprint store being open during the Corona outbreak. While they resolved my issue (upgrading my phone due to lease agreement finishing), I ran into a couple issues with the store.First, they handed me the wrong phone when I walked out the door. This led to me setting up the wrong phone, and a couple hours of headache trying to call customer support, only for me to go back in for another hour to resolve the issue.Secondly, after I got the issue resolved they failed to hand me my driver’s license back, and I had to go back and pick it up. They didn’t even give me a call the day of, or the following morning that I left it there, so who knows what could have happened if I didn’t find out I left it there myself.They were generally joking and laughing with each other the entire time, and also failed to help other customers when they came in the door after me. Overall, they’re knowledgable but I would not recommend them over a dedicated Sprint store that pays closer attention to detail and has a better customer service policy.
Valerie Siu
good service
John Mogwai
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