3.2 – 90 reviews • Cell phone store
The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in San Mateo can visit our store at 1934 S El Camino Real to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. Come visit us today and leave a Google review to let us know about your experience at the New T-Mobile!
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
Address and Contact Information
Address:
1934 S El Camino Real, San Mateo, CA 94403
Phone: (650) 378-6350
Website: https://www.t-mobile.com/store-locator/ca/san-mateo/el-camino-real-ivy-st?y_source=1_MTcwMTY4OTAtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
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Review Summary
Ricky Rating
I’ve experienced a good service with the people from this store.
Veronica bustos
This place had the worst customer service I have yet to received.
Aaron Williams
The display products are generally in very poor condition and often not charged.
Ricky Rating
Store is clean and they keep the Covid protocols. I’ve experienced a good service with the people from this store. I would recommend it to people looking for good phone rates and just a better value overall. The schedule system is easy to use and they usually have open slots every time I need to service my account or just pay my bill. Plenty of parking unlike the other stores In the area.
Chi Nguyen
I transferred 2 lines from Verizon to T mobile and upgraded iPhone 7 to IPhone 12 Pro and iPhone 11 Pro Max to iPhone 12 Pro Max. Bruce, the manager, told me it would cost around $100. Per month for Magetta 55 +. I agreed and he let Patrick to handle the deal. Patrick charged me around $109 including $200 for tax. I signed the deal and he REFUSED to give me the receipt. He said I was RUDE because I kept asking the receipt that I signed on the computer. He asked me to call 611 for Customer Service to get the receipt. It turned out he charged me $119/ month (not $109) as I signed the 24 months deal. Now I get stuck with the deal and I don’t still have the receipt.I will get the bill in 2 months. If he charged me $130 or more a month, I cannot dispute with him because I signed the blank check and he just entered any number he wants.It was my first time to deal with T-Mobile. I am not sure whether any customers got the receipts after they signed the 24 months deal. Patrick said I can cancel the deal in 14 days and he already kept my 2 old phones and I get stuck with the deal.5-6-21I sent two emails on 2 consecutive days to the email address below, but nothing happened. I was told somebody would contact me, but I did not hear anything at all.5-11-21I called and talked to Bruce, the T-Mobile manager, who suggested me to bring the bill of $119 (instead of $109) when I received it. He will give the credit of 1 time for $240.00 ($10 x 24 months = $240.). I trust Bruce and wait that he will tgive me back the credit of $240.
Joan Wagner
Chris Singh served me with courtesy, patience, knowledge, humor and professionalism. I thank him for his kindness and expertise. I am 82 years old and have been a Sprint Customer since 1999.
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