T-Mobile

  3.3 – 80 reviews   • Cell phone store

The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in Palo Alto can visit our store at 499 University Ave to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. Come visit us today and leave a Google review to let us know about your experience at the New T-Mobile!

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Service Options:  In-store shopping

Health and Safety:  Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · 

Hours

Friday11AM–7PM
SaturdayClosed
SundayClosed
Monday11AM–7PM
Tuesday11AM–7PM
Wednesday11AM–7PM
Thursday11AM–7PM

Address and Contact Information

Address: 499 University Ave, Palo Alto, CA 94301
Phone: (650) 614-9140
Website: https://www.t-mobile.com/store-locator/ca/palo-alto/university-ave-cowper-st?y_source=1_MTcwMTY4NjQtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

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Review Summary

Matthew
OMG the difference in help and customer service she gave us.
Jeremy O’Sullivan
The staff are actually the most unhelpful, rude people I’ve ever dealt with.
Miguel Torres
Technology but what better place to get help than Sprint, your company right???
Matthew
I went to the t-mobil store at 499 University Avenue in Palo Alto and was helped by Samantha. This was the 4th store we’d gone to. OMG the difference in help and customer service she gave us. She was a great listener! Thoroughly explained our options and was the best customer service-sales person I’ve had the pleasure of having in the last 30 years. I highly recommend visiting this store and Samanta actually we went back the next day and the manager Ashton was a breath of fresh air. Its people like Samantha and Ashton that make going to t-mobil great. Thank you very much you guys(and girl ) for being you and making our experience great.
Margarita Serrano
I’m very thankful that Samantha Williams took her time to help me twice she was very patient every time I need help I really appreciate
Thalia Cruz
Ash and Daniel were awesome at helping me out with my phone really recommended them both and also the team.
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