3.8 – 238 reviews • Cell phone store
The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in Dallas can visit our store at 8180 Park Ln to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. This location offers repair services for Sprint Customers.
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Located In: The Shops at Park Lane
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Saturday | 11AM–7PM |
| Sunday | 12–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
Address and Contact Information
Address:
8180 Park Ln Ste C349, Dallas, TX 75231
Phone: (214) 361-2759
Website: https://www.t-mobile.com/store-locator/tx/dallas/park-ln-n-central-expy?y_source=1_MTcwMTYyNTQtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
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Review Summary
Bea Trujillo
Received great service at this location.
ss gsnoteii9
Worst customer service and extremely rude staff.
Victoria Pridavka
Hands down I have never had better customer service in my life.
Deandre Jones
I have been a happy Sprint customer for years and was on their premium plan which gave me Hulu, Tidal and Amazon Prime included in the plan. I came to this location recently to upgrade my phone, paid off the old phone, and got the new one and thought everything was fine. I tried to use my Tidal and Amazon prime services later that day but it would not work so I go back to this location to fix the problem only to found out I was accidently pivoted from my Sprint plan to a T-mobile plan (without my knowledge) by the customer service rep that upgraded my phone. The store representatives tell me that there is no way I can go back to my original Sprint plan and that they can compensate me.Update 5/21/21A representative from this location called me as well as a representative from T-mobile corporate offices called to compensate and apologize for the inconvenience. They were very empathetic and wanted to make sure that I was a happy customer. I was very impressed with the response from both representatives and was well compensated. The representative that initially upgraded my phone (as well as other store employees) provided excellent customer service to try to fix the problem as well, but I understand accidents can happen sometimes. Overall, I’m back happy with T-mobile and look forward to see what they offer in the future.
Tony
Very nice staff and clean location. This location is on the very top level if you are having a hard time finding it.
Ric Nelson
Walked in with an appointment and got immediate help. Stephanie was fantastic. Took extra time and explained everything. Great experience! Great service!
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