Located In: Legacy Drive Village
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Saturday | 10AM–8PM |
| Sunday | 12–5PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
Address and Contact Information
Address: 7000 Independence Pkwy Suite 168, Plano, TX 75025 Phone: (214) 227-1700 Website: https://www.t-mobile.com/store-locator/tx/plano/independence-pkwy-legacy-dr?y_source=1_NjMzMTMzMC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
Photo Gallery
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Review Summary
Alex Ma
The price for service is very competitive.
Janice C
I highly recommend this store, very polite and nice staff.
John Jacobs
Best in class customer service and never a long wait time.
Jaynie Britton
This location is excellent. Yesterday, on January 28, 2021, I was helped by the store manager, sales rep #****343. Unfortunately, I’ve forgotten his name. But he was great! He provided exemplary customer care. Great job! You do it well! Thank you!
Ehsan Latif
Awesome store! One of the best customer service ! Michelle and Dennis give exceptional customer service! If you want family like service , you want to go this store and meet them. They got me and my cousin one of the best deals and we were easily able to trade in and switch our phones to IPhone 12 pro max!
Tanner Atici
We are very disoppointed about this store and Store Mgr. Mike. Unfortunately, he drop the ball in our trade in deal…Here is the issue;My wife and I trade in our phones and got the new deal of T-Mobile, Magenda plan before Valentines Day. Whole bill suppose to be $120 including taxes, etc…The store mgr. Mike didn’t have the color of my phone in his inventory. But, he also said; I can change the color in 14 days. As you all know, Texas experienced a snow storm for 5 days and I could not bring and change the color of phone. Anyways, long story short after the snow storm, I stopped by in this store and explained that; I didn’t like the color and like to change space gray one. He still didn’t have the color in his inventory. He ordered the phone same day and told me that; you can pick up the phone next saturday! But, he never explain to me up front; If you change the color, T-Mobile will drop off you from this promotion! Now, My wife gets the trade in deal and I don’t! He credit me $830 for the phone I’ve trade in and subtracted my bill which was around $180…As customer, we are very disoppointed. If I knew, I’ll disoppoint, I never ever make business here…