Wireless provider offering cell phones, data plans, Internet devices & accessories.
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
Address and Contact Information
Address: 1088 Bay St, Staten Island, NY 10305 Phone: (347) 825-2989 Website: https://www.t-mobile.com/store-locator/ny/staten-island/bay-st-st-marys-ave?y_source=1_NjYxMjY3Mi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
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Review Summary
Max Ramsey
Great service and people.
Leanora Harper
I have to give Kudos to the Manager Manny.
Araz Garayev
The staff is very friendly and helped with porting pretty quickly and easy.
Leanora Harper
I have to give Kudos to the Manager Manny. I had an issue with my daughters tablet. Customer service sent the tablet to this store. When I called to let them know I was coming to do the exchange Manny was very honest with me and told me that Customer service gave me the wrong information and that he could not exchange the tablet. I was infuriated because I had spent three hours on hold with t-mobile and the warranty company trying to exchange this tablet. Manny was very patient and even offered to try to troubleshoot the tablet if I brought it in to him. I told him that I would take it up with customer service. While I was trying to rectify the situation with customer service, Manny found me at my place of business and advised me that he had made some phone calls and that I could come into the store and exchange the tablet. He really went above and beyond to help me. The only reason why I’m not giving 5 stars is because the young lady who answered the phone was a little rude. T-mobile needs to give her customer service phone etiquette training or not let her answer the phone.
Bukola Bolaji
Excellent service by Mahmoud, I purchased a phone from another store but they did not transfer my data. He was still willing to help me transfer my data and sim card over to my new phone. Definitely recommend this T-mobile location.
Nelson Mejia
The service was very good, they helped us transfer all the data to the new cell phone.