Our Suddenlink store located in Eureka, CA provides high-speed Internet, Altice Mobile, cell phones and accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.
Hours
| Thursday | 9AM–6PM |
| Friday | 9AM–6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM–6PM |
| Tuesday | 9AM–6PM |
| Wednesday | 9AM–6PM |
Address and Contact Information
Address: 911 W Wabash Ave, Eureka, CA 95501 Phone: (844) 874-7558 Website: https://www.suddenlink.com/stores/ca/eureka/911-w.-wabash-ave.html
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Suddenlink Store – Eureka, CA | (844) 874-7558
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Review Summary
Brian Senteney
Received great customer service a little busy but the reps working were friendly and store was super neat and clean plus all the new phones kept you preoccupied while you …
Kurt Hawthorne
No contract means no quality customer service and blown up prices.
superkato 45
I have been a customer for 5 years and wanted to move my service to a new home .
Jen Steffes
Critical: Professionalism, Quality, Responsiveness, Value Worst company ever. We’ve been waiting 6 MONTHS for them to fix our internet. 4 months it kept going out and the last 2 months absolutely none. I called today to completely cancel our internet service since we can’t use it and spent 40 minutes on the phone all to get hung up on. I’m so completely over this company!!!
Michelle Omongos
This companies customer service is the worst I’ve ever had with any company. If I could give them negative stars I would. We moved from the Eureka, CA area and my husband called 2 day before the end of the month to schedule a disconnect and was told no he would need to call back after the 1st to disconnect. So with moving being hectic he called back on the 2nd and was told by a very rude customer service rep that they would disconnect service but we would be charged for another full month if service since the new billing cycle had started which the 1st if the start.I ask to talk to a supervisor and was told none were in or available this was at 4 PM but consequently they don’t close until 8 PM. So I hung up and called the number again and go another rude customer service that told me the same thing. And even went so far as to say she was glad we were not customers any longer. So beware this company are ripping people off.And in conclusion the whole time we had the service we never got anywhere close to the speed we paid for every month. And lost signal on a regular basis. So beware and go with a different provider.
Guy Bravo
I recently noticed that I was getting a billing statement in an old email address I use once in awhile, even though I cancelled the service about 4 months ago. I called and was wanting to know why, and they said it is because I haven’t returned the phone modem equipment (old outdated)so I will continue getting automatic billing statements until it’s returned. First of all I was never notified by Suddenlink how and where to return The old outdated equipment. I was wanting to go by the local Suddenlink office just in case they wanted it back but I was very busy working seven days a week and long hours. My wife’s English is hard to understand for some since it’s not her first language and she would have a hard time communicating with them if she were to go. So this is becoming a nuisance over a small issue. So I’m gonna have to go down to the office on my time and speak to somebody there to figure out how to return this $10 dinosaur equipment that they would not come and get. I checked with my bank and fortunately they haven’t been charging my account. I had a feeling that when I upgraded my services with some other company who has a more affordable better service, that this phone modem was going to be an issue. Its Suddenlink, right.