Our Suddenlink Store located in Huntsville, TX provides digital cable television, high-speed Internet, voice services to residential and business customers. Additionally, for its business customers, Suddenlink provides targeted television and online advertising services. Suddenlink serves the western, midwestern and southern states with the majority of customers in Arizona, Arkansas, California, Louisiana, Missouri, North Carolina, Oklahoma, Texas and West Virginia.
Address and Contact Information
Address: 1620 Normal Park Dr, Huntsville, TX 77340 Phone: (844) 874-7558 Website: https://www.suddenlink.com/
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Get directions, reviews and information for Sudden Link in Huntsville, TX.
Review Summary
Jay Linsley
… I work odd hours. Having to go in store to pay my bill every month because their system removed my card without my authorization is quite aggrivating. I continue to do …
Erick Chichick
Very high priced cable and they always keep pushing bundle prices on you.
Md Hasan
Service is getting worse and worse day by day and price going up every 6 months.
Debra Duncan
Critical: Professionalism, Quality, Responsiveness, Value Just awful every 2.5 months my bill goes up with no explanation. I call in spend 1 hour on phone they promise another year at low price. Just like clockwork the 3rd bill comes even higher again. Please don’t make yourself miserable with this company.
KaTarsha Walker
Look elsewhere… Freeking BS. Internet services have been on & off since the end of December. 1st time I made a tech appointment- yes, I cancelled it because the services started back working. I got excited and did not want to waste the technician’s time. It went out again. I called and finally got an appointment that would fit within my schedule. Services FINALLY started back working. I called customer services and they only wanted to offer me a partial credit – not fair to the amount of time my services were not working. A supervisor was supposed to call me back to see if we could speak to see if an additional credit could be given. Instead they decided to just put a note on my account (that I obviously can’t see) saying that I kept cancelling appointments & that they had already offered me a partial credit so nothing was going to be done. The representative told me that since the service were up & running & a supervisor was going to contact me back, I didn’t need the tech appointment, so she cancelled it. Soon after my services were disconnected & now I’m being charged restoration fees. So… I’m paying to restore something that wasn’t even working? Doesn’t sound quite logical to me.So now, I’m currently on the line with a supervisor after being on the line with someone who was nice, but didn’t know what she was talking about for over 45 minutes ( she kept telling me that my services were NOT disconnected- I told her they were because the internet nor cable didn’t work, & I got automated calls that services were interrupted. She still said it wasn’t, so I asked her what the restoration fee was, after a few moments of silence, she put me on hold with to get me with a supervisor While on hold I called from my desk phone at work and spoke with another young lady who was awesome. She told me WHEN my services were disconnected and when the notes on my account said my connectivity issues started (12/26). )According to the supervisor, they can’t send a tech out with the account past due. So , I just paid $441.96 ……and now he says that because you cancelled multiple tech visits they will probably only be able to give a partial credit. I have soooooo much more to say but, I would just recommend exploring other options. Customer service is more than speaking kindly & apologizing so in my opinion – Suddenlink has horrible customer service. I was misinformed MULTIPLE times and all they do is apologize. My big problem is that the services mysteriously came back on and then the representative told me I didn’t need a tech appointment —- & now they are saying I shouldn’t have cancelled appointments. This would have been nice to know when I talked to the other representative that cancelled it for me. Also, I work full time & I am a grad student, & have an internship- I have no time to waste but I changed my schedule around to be home for the tech & then was told to cancel the appointment & wait for a supervisor to call. The person text me (attached picture) while I was at work so yes, it took me a while to respond. I never got a response back. But why would this Jimmie person respond if his/ her supervisors don’t have to?I waited – the supervisor decided not to call, my services were disconnected, and now I just paid over $400 (which includes fees that wouldn’t be there had I not been advised to wait on the supervisor). Now I will have to call back and deal with more people who probably won’t know what they are talking about and then wait on hold for an hour to speak to a supervisor who is probably not going to try to provide any equity for their crappy services, bad communication, and overall bad customer service. Technician should be out tomorrow – yes – I have to sit at home all day & wait for this person to show up. Would’ve been nice if I was given the correct information from customer service and not been told I no longer needed the tech appointment. We will see what happens with the tech appointment and credit tomorrow but I plan to contact the FCC,BBB, etc.
Joe Morgan
Critical: Quality, Value Service outages 2-3 times per week for prime usage times. No refund or credit for outages u less it’s out a full 24 hours. Tech support often doesn’t show outages in the area so they assume it’s your equipment and schedule tech visits for several weeks out. If there were other carriers in my location I would switch in an instant