The Best Cable TV + Internet + Voice Services. Get the Spectrum Triple Play today. With 125+ channels, the fastest internet speeds and unlimited nationwide calling. Plus NO CONTRACTS. Are you a Small Business? Spectrum Business is the best for your business. Get Business Internet & WiFi, Phone and HD TV today. Call (855) 255-0737
Hours
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 12–5PM |
| Monday | 10AM–8PM |
Address and Contact Information
Address: 815 Erie Blvd E, Syracuse, NY 13210 Phone: (866) 874-2389 Website: https://www.spectrum.com/locations/ny/syracuse/815-e-erie-blvd
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Review Summary
jerry williams
Great staff and great service
Nick Perrucci
Only service option in the area and it’s overpriced unreliable junk.
Elizabeth Exline
Good location good space great customer service
John Klaisle
This is the second time that I have visited this location and neither experience was very good. They have a check in system that places your name on a board and you can see when you are next for services, this is where the problem is, they call a name and when you go to the desk they don’t verify to whom they are speaking. Today I made an appointment on line, checked in when I got there and almost instantly got a text noting my arrival, the associate called my name and before I could acknowledge, another customer went up to the counter and the associate just started taking care of his situation. When I got a chance to go to another associate (they only had 2 on staff) I mentioned to the other associate that I would be a good idea to verify who they are speaking to. His response was “I called your name, he came up, it’s on him”. Where do they get these people? Nothing like throwing the blame on a customer.
Jeremy Ciesla
This place is very slow, you’ll likely have faster help if you call but if that’s not an option and you’re stuck here, I’ve definitely been to worse places. It’s clean and nice looking at least and the staff are knowledgeable and friendly but I think the company as a whole hinders their abilities. I turned in a router I never asked for and never unboxed but even after returning, they left it on my account and billed me for equipment I explicitly told them not to send me in the first place. Took two more phone calls to fix that which should have been done in the store when I returned it…
Steve Nadeau
Recently had a great experience at Spectrum. Store associate Scott Young went above and beyond to provide the services I needed at the best rate possible with boundless enthusiasm. Enjoyable interaction and total satisfaction. Besides setting up my services, he transferred the contents of my old mobile phone to the newly purchased one so that it was fully functional when I left the store. Kudos to the helpful manager and to the store associate next over who was bragging about the great deal he had just given to a customer! Thanks, you all are awesome!