4.1 – 29 reviews $$$ • Mattress store in Concord, California
At the , Sleep Number® store, we’re improving lives by individualizing sleep experiences. Only Sleep Number® mattresses allow you to adjust each side to your ideal firmness, support and pressure-relieving comfort – your Sleep Number® setting- for the deep, restful sleep you both deserve. The Sleep Number® bed is the only bed available with SleepIQ™ technology to track and optimize your sleep. You can complete your sleep experience with the exclusive Sleep Number® bedding collection, from cozy warm comforters to pillows individualized to you. Visit the Sleep Number store where one of our Sleep Professionals will help you find the right Sleep Number® bed to help you sleep better.
Mattress chain specializing in beds with adjustable firmness & support, plus pillows & bedding.
Located In: The Veranda
Service Options: In-store shopping · In-store pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits ·
Hours
| Thursday | 11AM–7PM |
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
| Sunday | 11AM–7PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
Address and Contact Information
Address:
2095 Diamond Blvd Suite 155, Concord, CA 94520
Phone: (925) 326-2295
Website: https://stores.sleepnumber.com/ca/concord/2095-diamond-blvd.html
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Review Summary
Spencer Ladd
We are a happy Sleep Number family now thanks to the amazing service.
Tiarra Calkins
My husband and I walk in and all the employees look at us with no greeting.
Sleepy Lao
Excellent customer service and selection
Samuel
This a warning to anyone considering a sleep number bed, DO NOT BUY FROM THIS COMPANY. My mattress was delivered yesterday (Feb 9 2021) and it was defective on site. One air chamber is defective and noted on the account by the installer. I called the store same day because customer service insisted it was the pump and not air chamber, and that individual tried contacting the senior sales rep Rachael who I made the original order with, I was told I would get a phone call back yesterday and just like that I never got any phone call yesterday or (Feb 10 2021) today. Supposedly my order was going to be sent out next day air. As of 6pm today that expedited wrong part is still processing and has yet to ship. After suffering from the worst night of sleep of my life I called customer service again, they had me pump up the defective mattress all the way and plug it off to test it, well just like notes from the installer said from the day of delivery it deflated over a couple hours without any use. To repair/replace the air chamber its 3 to 5 business days to receive the part and 2 weeks for a technician to show to repair the brand new bed. I felt this unacceptable as the bed was defective on the first day so I wanted to process my return, the rep on the phone basically started yelling and verbally assaulting me for saying my bed is defective and that I signed a contract and the platform is nonrefundable even though it was delivered defective day one. I suffer from severe PTSD and these interactions are very detrimental to my mental health, if you suffer from something similar like served in the Military definitely stay away from this company. I should have spoke up and had them remove the mattress and frame right when it was showing a defect. I don’t even know the nightmare I have ahead of me getting this garbage returned. I wish I looked at the BBB before I purchased from them. People face weeks long nightmares and eventually get a resolution or refund. I think that’s my next step. After watching the technician take apart the bed 3 separate times during install there’s really not much to these beds. I’d say a couple hundred dollars in parts and materials and they mark it up by the thousands. Also reading the details of the warranty, it is a 1 year warranty and a limited 15 year warranty which they never disclose at time of sale, very deceptive. A replacement pump is 600 dollars and a replacement air chamber is 400 dollars, the bed has 2. If I had seen the inner workings before purchase I would have ran the other way. I suffer from severe back issues. So unlike sleep number I don’t take my discomfort lightly.As of today (Feb 11 2021) I have not received any contact from Sleep number or the Store from which I was told they would get this sorted. Once you get sold this product those sales people don’t care at all for your experience.I finally received a call from someone from corporate on Saturday (Feb 13 2021) morning. They agreed to process my full return and to look into the returns agent that verbally assaulted me.As of today (Feb 16 2021) They picked up the bed and frame without issue. The techs identified that my particular bed was defective a lot. No surprise there. I have yet to receive the refund though and will update this review once that occurs.
Felix Sanchez (timetracker2643)
They size up what you need to help you find a good match.
Vivian Bonifacio
Our visit was so good that we bought a bed, BUT did not get the bed when it was suppose to be delivered, leaving us without a bed to sleep on for the next 3 weeks.
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