4.1 – 26 reviews $$$ • Mattress store in Chino Hills, California
At the Chino Hills, CA Sleep Number® store, we’re improving lives by individualizing sleep experiences. Only Sleep Number® mattresses allow you to adjust each side to your ideal firmness, support and pressure-relieving comfort – your Sleep Number® setting- for the deep, restful sleep you both deserve. The Sleep Number® bed is the only bed available with SleepIQ™ technology to track and optimize your sleep. You can complete your sleep experience with the exclusive Sleep Number® bedding collection, from cozy warm comforters to pillows individualized to you. Visit the Chino Hills Sleep Number store where one of our Sleep Professionals will help you find the right Sleep Number® bed to help you sleep better.
Mattress chain specializing in beds with adjustable firmness & support, plus pillows & bedding.
Located In: The Shoppes at Chino Hills
Service Options: In-store shopping · In-store pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits ·
Hours
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
| Sunday | 11AM–7PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
Address and Contact Information
Address:
13855 City Center Dr Suite 3025, Chino Hills, CA 91709
Phone: (909) 627-7381
Website: https://stores.sleepnumber.com/ca/chino-hills/13855-city-center-drive.html
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Review Summary
STEVEN B
High quality bed and mattress store.
John Lopez
This store location and company have no concept of customer service.
Nanci Messner
The service was attentive & answered all all our questions.
STEVEN B
High quality bed and mattress store. The staff is very knowledgeable and friendly.
Derek Black
In our recent visit to this store Lyllioune was so great! She made us feel like we were in our own home. She explained to us all of the benefits of each of the different beds and made sure we found the one that was best for us. Now we are just waiting for it to arrive! Thank you Lyllioune!!
Tony C
Purchased an i10 bed, got a mattress pad that needed to return, brought it to the store as I was told by phone rep. Matthew tells me he cant do anything unless authorized, calls the call center and hands me the phone, points for that. Call center refuses to let me return at the store, says it can only be done by shipping label. Ask for label to be sent while I’m on the phone and I’m told it takes up to 24 hours. You would think for a customer that spent $10,000 on bed set up, that sleep number employees could somehow figure out how to accept the return from me in person and return it to inventory but apparently its wiser to have your customer run around and use a 3rd party shipper. Embarrassing and bad customer service.Update 8/2/19. I appreciate the gesture of the response even though it was to little and to late. Firstly, why is my fault that I acted in good faith on information given to me by a sleep number employee? Secondly, while I can certainly appreciate used bedding items being non-returnable for hygiene reasons my packaged was sealed and unused in original packaging. Thirdly, they obviously are returnable because the phone rep sent me a label to return it. Fourthly, given the size of my order, it was in the best interest sleep number to be proactive and offer me solutions rather than being paralyzed by lack of initiative. I refuse to believe that if a sleep number employee had to send internal inventory back to a sleep number warehouse that their protocol is to take their personal vehicle to the nearest FedEx/UPS store.
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