Service Options: In-store shopping · Curbside pickup
Hours
| Monday | 10AM–5PM |
| Tuesday | 10AM–5PM |
| Wednesday | 10AM–5PM |
| Thursday | 10AM–5PM |
| Friday | 10AM–5PM |
| Saturday | 10AM–5PM |
| Sunday | 10AM–5PM |
Address and Contact Information
Address: 332 Montauk Hwy, Wainscott, NY 11975 Phone: (631) 537-5544 Website: http://www.serenaandlily.com/
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Review Summary
Betsy Morgan
It’s a great place to shop for house gifts and hostess gifts.
Austin VonDras
Great area, awesome furniture, and great staff.
Laura Slabin
Nice atmosphere and store layout.
Shaun Sharp
My experience with Robin is what lead to the score. I’m passionate about customer service. She was in a position to turn a mishap (incorrect color chairs were delivered) into a positive outcome. Instead, the conversation escalated. Instead of owning the mistake on behalf of her company and making it right with a simple credit for all shipping costs incurred due to the hassle and inconvenience associated with the error, she told me she didn’t want my business (and subsequently any referrals). The only thing she said she would do is credit my original shipment in full and I’m still waiting after one month for that to happen. Disappointing outcome considering I had a pleasant experience with her staff until then. Best of luck out there. There are always two sides to a story but it boils down to customer value. You get it or you don’t. Let’s lower the temperature.
Claudia Gerbasi
First the negative – PLEASE update you hours on googletwice I have checked the hours before going to the store and the information was incorrect…bad customer experienceHowever, both times Mark Hughes was there and let me in. Yesterday, he spent 45 minutes with me helping me get my back deck ready for memorial day weekend – above and beyond considering he came in early to get other work done – thank you!
Betsy Morgan
This is a really well done store. If you like the catalogue you should definitely come here to see their products come to life in a beautiful environment. I love shopping here and always find something nice. The merchandising is great and the prices are reasonable. The products are perfect for the Hamptons and the staff is always helpful. The rugs are a step above the usual sisal and the linens are really nice. I love their furniture too, the art is very cheerful and you can find things for reasonable prices, and the accessories are really nice. It’s a great place to shop for house gifts and hostess gifts.