Retailer offering premium chocolate & other confections, plus cocoa & gift baskets.
Located In: Plaza West Covina
Service Options: Curbside pickup · Delivery
Hours
| Friday | 11AM–8PM |
| Saturday | 11AM–8PM |
| Sunday | 12–6PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
Address and Contact Information
Address: 1030 Plaza Dr, West Covina, CA 91790 Phone: (626) 472-7878 Website: http://www.facebook.com/rmcfwc
Photo Gallery
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West Covina, CA – Rocky Mountain Chocolate Factory
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Review Summary
deb Jauri
Love the service and the people very friendly place with lots of great goodies
Dennis Nyman
Great selection of sugar-free chocolates.
Bella O
Horrible experience walking to the store at this location in WEST COVINA!
Samantha Gonzalez
It’s amazing and has an awesome selection. Plus, it’s a chocolate factory themed chocolate place/location, so it’s obviously awesome!!!
Bella O
Horrible experience walking to the store at this location in WEST COVINA!I came to the store with the intention of buying a box of chocolates to take to my kids who is currently waiting so patiently in the car while I was waiting for an order from BEST BUY to be processed within the hour. I went to the mall and got excited to see the store open and NO one literally no customer inside considering I’m trying to avoid crowd. As I enter the store NO EMPLOYEE ever greeted me and it was fine as I was more thrilled to see the full display of chocolate goodies and snap ONE quick photo of the selection to message my son what kind of chocolate he would want… yet I get this loud in almost yelling toneWE DON’T ALLOW PICTURES here pls stop taking pictures…i was almost startled with the person behind the counter tone of voice.I said to her OH well I need to send to my sonSo…i could… before I even finished the sentenceShe said it againWe don’t allow pictures! And turned her back on me.And DID this employee ever ASK ME if I wanted something? Or can I help you?What kind of customer service is this?My jaw just dropped !Completely and utterly disappointed how I was treated by this employee.Whoever is the Manager at this store…I hope you read this review and hopefully train your employees on how to treat customers.I went to other Rocky Mountain store location here in San Gabriel Valley or LA County which includes store at Citadel outlet and I was never treated like thisthis store is HORRIBLE!What happened to the Christmas spirit and welcoming customers at the door? You guysJust lost another business from someone who is a chocolate lover.
Toni
During COVID one would expect to know where the line starts but there LITERALLY wasn’t a line when I went. I was minding my own business waiting for my turn and the lady that decided to help us out was SO RUDE! If your so impatient dont get it out on me! Instead the lady helped out a lady that cut in front of me. A couple minutes later another young lady helped me which was very NICE.