2.9 – 28 reviews $$ • Drug store
Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through our wellness+ rewards loyalty program. Rite Aid’s mission is to improve the health and wellness of our communities through engaging experiences that provide our customers with the best products, services and advice to meet their unique needs. Customers confidently choose us first for their everyday health and wellness needs because we consistently understand and exceed their expectations. Come visit Rite Aid to to see how With Us, It’s Personal.
Service Options: In-store shopping · In-store pickup · Delivery
Health and Safety: Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
Thursday | 9AM–9PM |
Friday | 9AM–9PM |
Saturday | 9AM–6PM |
Sunday | 10AM–6PM |
Monday | 9AM–9PM |
Tuesday | 9AM–9PM |
Wednesday | 9AM–9PM |
Address and Contact Information
Address:
4100 Lone Tree Way, Antioch, CA 94531
Phone: (925) 522-0150
Website: https://www.riteaid.com/locations/ca/antioch/4100-lone-tree-way.html
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Review Summary
Susan W
The drive thru pharmacy window area needs to be cleaned and maintained.
Daniel Mendez
Attempted to call back to reschedule and was on hold for over an hour.
Elizabeth van Vliet
Horrible service and people and let’s not even get started on how dirty it is.
Elizabeth van Vliet
If I could give this pharmacy 0* I would. They constantly are out of things and all other Rite Aid pharmacies have told me that because I’m a regular they should have it available for me, they know I’ll be coming and are supposed to have it put aside, they don’t. Also they like to tell me it hasn’t been enough time to get the new prescription when if you count the days on a calendar it clearly has and I have texts from them stating that when they received the electronic prescription it was too early with the date they would fill it and on that day multiple times they tell me no you have to wait. They have some type of power trip going on and enjoy basically telling people to screw off cause there is nothing you can do. Horrible service and people and let’s not even get started on how dirty it is. Water damaged ceiling probably has black mold growing in there.
Kelli Ritchie
They don’t appear to like filling narcotic prescriptions. My Rx was transmitted 7 days ago and required prior authorization to fill. Two days after it was submitted they said they hadn’t received the info needed from my doc. Called my doc and they’d not received any request. Called them back and they said they’d refax the authorization form. 3 days later I get a text that my Rx may be delayed due to authorization needed. Mind you this is the 1st text I’d received about it 5 full days after the rx was transmitted. Today I called them and was told they hadn’t received the info yet from my doc so they would have to refax again. Told them just fill it and I will pay full price again like last time. I know my doc fills out insurance rx forms for me, has been doing so for 20 years so I know he is not at fault in this. It took them all day to fill it. Another Rx transmitted the same day, also controlled substance but not a narcotic, they filled for me the day after it was received, despite supposedly not having received the required prior authorization.When you try to call the phone rings 13 times then goes back to the main menu, but will only do that 5 times before it auto-hangs up on you. It can take literally hours to get hold of them. Have also had them pick up the phone and hang it up to end calls when they don’t want to answer.Have never had any problem like this with Walgreens and would still be using them if my insurance hadn’t decided they would no longer allow Walgreens to dispense prescriptions for its members. It is costing me a fortune to pay full price for the medication I take for chronic pain. Looking like I’ll have to transfer my prescriptions to CVS if the service at riteaid can’t be improved, hopefully they’re better. It almost makes me wonder if BC isn’t paying them enough to cover the cost of the med so they’re slow playing me on the authorization until I’m out of meds and desperate, so they actually make $ on it. I cannot recommend this riteaid, unsure if it’s a franchise, perhaps service is better at other locations.
Julia Whitman
it is a migraine just trying to get prescriptions sent here. they claim the doctor sends the prescription to the wrong pharmacy, when the office can confirm they sent it in multiple times. this has been happening for TWO YEARS.
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