Located In: D & F Plaza
Hours
| Monday | 9AM–5:30PM |
| Tuesday | 9AM–5:30PM |
| Wednesday | 9AM–5:30PM |
| Thursday | 9AM–5:30PM |
| Friday | 9AM–5:30PM |
| Saturday | Closed |
| Sunday | Closed |
Address and Contact Information
Address: 1170 Central Ave suite 9, Dunkirk, NY 14048 Phone: (716) 203-7029 Website: http://www.respiratoryservices.com/Locations2
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Dunkirk | Respiratory Services of Western New York, Inc.
Address. 1170 Central Avenue Dunkirk, NY 14048. Contact Information. Phone: 716-203-7029; Fax: 716-203-7209. Hours. Saturday: Closed. Sunday: Closed.
Locations | Respiratory Services of Western New York, Inc.
Cheektowaga (Headquarters) · Springville · Dunkirk · Henrietta · Auburn.
Respiratory Services of Western New York
Respiratory Services of Western New York is your premier provider of respiratory, CPAP equipment and supplies, compression stockings and more!
Review Summary
senecawind yooper
Friendly staff, decent selection and stock, but the store is a satellite location for a company based out of Cheektowaga so don’t be suprised if what you need may have to …
M D
Sad that a medical company could care less about their employees health.
Medic Matters
Quick service would recommend highly to all that need medical equipment
M D
sad that a medical company could care less about their employees health. all they care about is money, money, money. be careful if you decide to get equipment through this company. not sure how they haven’t been shut down yet with all the sketchy stuff that goes on behind closed doors, not to mention how they try to get around covid regulations so they can work their employees to death. there are much better options in the area to get your supplies and equipment from. maybe they could operate better as a company if they didn’t treat their great employees like slaves.
senecawind yooper
Friendly staff, decent selection and stock, but the store is a satellite location for a company based out of Cheektowaga so don’t be suprised if what you need may have to be ordered and shipped in from Cheektowaga.
Gabrielle M
As an employer:When it comes to benefits–Health insurance (even most expensive plan over $100/week had a $2K deductible at the time) that doesn’t kick in for at least 3 months, and I honestly can’t recall if I got dental and vision-Time off accrual from what I recall was after 3 months and was moderate. Not the best PTO plan, not the worst-Starting pay was $13.50 an hour. For the area this isn’t bad however it is what you would expect for healthcare at a minimum. Raises are not frequent and only seem to be offered if someone threatens to find a new job or maybe at annual reviews-They did give life insurance-They try to hold fun events for staff but events are costly and really only seem catered to BuffaloPros as an employee:-Approximately 9-5:30 schedule (depending on store)-Several locations-Get to see different scripts for different health issues, so you get to familiarize with CPT and ICD-10 codes, and get to understand to a better degree what DME is and what it’s prescribed for vs not prescribed for, what the insurance covers or won’t, and what insurances are good and what ones are kind of terrible-Time off is solid but ask for it long long in advance-Helping amazing customers, nobody wants to come to a medical store so you just have to remember that and try to make it as pleasant as you can for themCons as an employee:-My store didn’t have a manager after the first 3 or so months of working there-That manager in the beginning did not train us following the rules the management put together, so it made learning as a representative extremely confusing because I was told a million different things by different managers and we were often yelled at by each one for their different rules-My store was often busy and almost every rep had a queue of pages and pages of scripts up to 30+ days. Some 120+ days at times. The store is extremely busy and sometimes we didn’t have time for lunch-When we didn’t have a manager, it meant myself and the other reps had to rotate on who was doing “manager tasks” as well as CSR tasks. Sometimes that meant we had to work overtime and sometimes I was there until 7-8 at night-There needed to be more CSRs hired per branch because it was near impossible to balance all the tasks we were constantly thrown-Upper management was at times in my opinion downright disrespectful to all CSRs. Several times I would call other departments as part of my job and other reps would be literally crying, complaining, or telling me how they got ripped into by management over something small or not of their responsibility or their job at all, or even for doing what they TOLD THEM to do and it still not being to their standard-HR was the VP’s daughter so CSRs said often they felt like they couldn’t come to HR with issues in fear of retaliationAs an employer I’d say 2⭐️, higher rating because of some of the benefitsAs a DME supplier:-Service is alright. A lot of your questions in copayment and why you have a bill are usually because of your own insurance. I have some supplies from them still-Never had an issue with the quality of the items and as long as I called (sometimes several times) to follow up on when my items would be ready, they didn’t take longer than 30 days. Being that i’ve been on both sides of this I know that sometimes those queues are long and your items might not be ready right awayAs a customer, I’d say 3⭐️, you need more reps to work your queues (“WIP”s) and work on quality not quantity, you’d have more profit if you took your CSRs seriously and your customers more seriously in my opinion.This is all in my personal opinion and my experience and I am utilizing my 1st amendment right in being accurate and honest to my full ability and knowledge for this review.