Retail chain carrying gear, apparel & footwear for a wide range of outdoor & fitness activities.
Located In: El Paseo de Saratoga
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Friday | 10AM–9PM |
| Saturday | 10AM–9PM |
| Sunday | 10AM–7PM |
| Monday | 10AM–9PM |
| Tuesday | 10AM–9PM |
| Wednesday | 10AM–9PM |
| Thursday | 10AM–9PM |
Address and Contact Information
Address: 400 El Paseo de Saratoga, San Jose, CA 95130 Phone: (408) 871-8765 Website: https://www.rei.com/stores/saratoga.html
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Review Summary
Stepan Furdey
Good selection of stuff, high quality sports items, friendly staff.
Roland Francisco
Often high prices, but sales and clearance can be good deals.
Samuel Yung
REI sets the bar for out door products, excellent service but at premium price.
edward vere
I’m sad because I like REI but I felt so dismissed by staff when I asked for help. I just felt bad about myself (and a little pathetic). It’s a nice store but I wish I was helped well. I’m sure other ppl who were helped like it here, but I’ll go elsewhere next time. Let’s say it’s a bad sales experience today for me.
Brian Smith
Great store and even better service. They have everything you need for the outdoors as well as biking. I’m a lifetime member but I haven’t been in forever. Not only did they have the somewhat obscure bike parts did I need to get a dead bike back in service, but the guy went the extra mile and spent about 10 minutes finding my old membership and restoring it to me by updating my information. I think I bought $19 in miscellaneous parts at a store where people often drop hundreds, but I got the same level of attention and help. Great job guys
J Zastavek
Generally, a positive experience. Recently, not so good. Employees feel that they need to prioritize themselves over the customer. One such example is when I asked for help, the younger female employee decided to walk away, finish what she was doing (putting hangers back) before she could give me two seconds of her time. I found this interesting and asked “is everything okay?” — really just wanting her attention for the location of a product. She said she was “rushed.” I’m sorry but they are hangers, what is the rush with hangers that you need to walk away from for 20ft before answering a question?She pointed me in the direction of “camping” and said someone else may be able to help me. As I walked away, she went over to another employee and decided to talk about her day, joking and laughing.I never did find what I was looking for so I ended up buying it somewhere else.Ok, so two seconds for the customer, making me feel awkward for bothering you because you’re stressed and need to put hangers back, and all the time in the world to talk about your day with your coworkers? Do you know what real stress is?REI – I would use this as a coaching opportunity. Not only did she not do her job, the coworker was just standing there pretending to mind his own business and not help her so he could avoid having to do any sort of work whatsoever. Talk about lazy. They should understand that customers pick up on this.Been coming here for 20 years. I don’t think I’ll be shopping here much anymore though.