Retail chain carrying gear, apparel & footwear for a wide range of outdoor & fitness activities.
Located In: The Market Place
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Thursday | 10AM–9PM |
| Friday | 10AM–9PM |
| Saturday | 10AM–9PM |
| Sunday | 10AM–8PM |
| Monday | 10AM–9PM |
| Tuesday | 10AM–9PM |
| Wednesday | 10AM–9PM |
Address and Contact Information
Address: 2962 El Camino Real, Tustin, CA 92782 Phone: (714) 505-0205 Website: https://www.rei.com/stores/tustin.html
Photo Gallery
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Review Summary
Mike Smith
Again, the staff know their stuff and offer great equipment advice.
Alex Goldner
Selection and service cannot be beat!
Debbie King
Helpful staff and a great variety of great quality outdoor goodies.
Farzin Shargh
Worst customer service experience I have ever had.Went-in to get two new Birkenstocks, one for me and one for my friend. We had to wait for a long time because the person working at the shoe section refused to even acknowledge us! After a while, she came and pointed to the display items and said “that’s all we have,” as in a huge REI store would only carry 4 single shoes scattered at the display! So we had to take charge, ignore the signs, and sit on a bench trying on different shoes off of display to figure out our size and fit. When we asked to try on a shoe in a different size, she gestured from the back that they don’t have that size at all. Afterward, she continued to ignore us but helped all other customers who were just chatting with each other and did not call on her. We had to continuously wave and stare at her to come to us. Then we realized that she didn’t even check the women’s section for the size we were looking for and had to go back.All-in-all, it seemed like she did not want us to be there AT ALL and she tried her very hardest to brush us off. We thankfully were able to find the styles and the sizes we wanted online and will be buying both sandals online. Today’s experience scarred me enough to not want to set foot in this store at all. Would rather shop online or drive all the way to Huntington Beach, just to avoid this particular store.
Angie Clark
Super helpful staff, every single one offers their help.
James Garcia
My wife and I have always gone to this REI and love it. We got our bikes here, and everytime we’ve come in to the bike shop, the staff is always super friendly and helpful. For example, on our recent visit, Jordan was awesome in helping us get the parts we needed and giving us pointers. Employees like Jordan make me look forward to visiting the store in the future.