Hours
| Friday | 8AM–5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM–5PM |
| Tuesday | 8AM–5PM |
| Wednesday | 8AM–5PM |
| Thursday | 8AM–5PM |
Address and Contact Information
Address: 67 Charter St, Redwood City, CA 94063 Phone: (650) 474-0099 Website: http://www.rwcautobody.com/
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Review Summary
Katie Finlay
RWC Auto Body is the best place I have found on the SF Peninsula for body work.
Rachel Lo
Great service, honest people!
Nicholas Zemstov
Very professional and friendly people work in this body shop.
Nadia Osipova
They Overcharge Here by More Than 3x.I did not choose to get my car repaired here because Alex gave me an outrageous quote of $10,000 to repair my fender bender. Attached are images of my car repaired at another facility (AAA approved) for $2700 – new bumper, fender, labor, paint, and paint-blending of the door. I wanted to leave this review because I do not believe this place deserves the high average rating that it has, and I believe it might be a scam (but since I did not use their service, I won’t rate lower than 3 stars).I got quotes from 4 places:- one for $900 (over text, did not investigate further)- 2 for ~$2700-$2800 (in person, with an itemization of parts, labor, paint etc). These are the 2/4 I would recommend, they were from Kennedy Auto Body and Paint, and Avenue Auto Service.- here for $10,000 – Alex’s hand-wavy estimate with no itemization.When I asked Alex why his quote was so high, he told me that he uses the GM checklist to perform all the things GM requires for any collision. As an example, he said he would have to take apart the steering wheel and inspect various parts for damage. When I commented that that seemed unnecessary, he asked me who made the car? You or GM? It just doesn’t make sense to me to spend more than half the price of my car ($17k) checking for extremely unlikely damage from a 5mph collision with a pillar. At that amount, I could almost buy another car.Additionally, he looked at my steering wheel for about 15 seconds and told me I have all the things, and that my car would need to be calibrated by being taken to the dealer, and that it would cost $1,000 just to take it there. When I asked him what things he was talking about, he said things like park assist and all the fancy features new cars have. As far as I’m aware, the only thing that could need calibrating are the proximity sensors (other shops commonly do this in-house), which is what I told him, but he insisted it was way more than just that. Folks, I don’t even know what fancy features he was talking about, and the park assist button in my car isn’t even on the steering wheel, its a poorly marked button between the driver’s seat and the passenger seat. I haven’t double-checked, but I doubt that calibrating the car at the dealer is more than a couple hundred dollars.He also pressured me to go through my insurance which I did not want to do. He told me it’s just math, you can calculate it Well, I have a high deductible of $1500 and a high premium as I’m a young driver. I researched average price hike increase and duration by state and by insurance company, and back of the napkin math showed me I would be paying about $3500 in premium hikes over 5 years, which totaled to $5,000 with the deductible, so for anything less than that, it would probably be cheaper to pay out of pocket. I believe he was pressuring me to agree to pay with insurance to in order to placate me into accepting the overcharged $10k quote. Frankly, even that upsets me, because overcharging insurance companies eventually just trickles down that cost to the consumer, and increases everyone’s premium rates. I’m not interested in a giant game of who can scam who the hardest.Finally, I asked him if he reported the damage/repair to carfax and my insurance company (the other 2 companies said no to this question, including details about how they go out of their way to not report this info), and he told me that since I already had quotes from other locations the information has already been reported. At that point I finally left.This shop is dishonest and uses fear-mongering techniques to try to get you to pay for things that you don’t need, don’t have, and/or don’t make sense. I suspect the reason they have such high ratings is Alex gives an initially high quote, and then brings the price down by 40% at the end, making his customers feel like he did an awesome job — but even if he ended up charging me $6,000, that would still have been more than double what it cost in another shop.
Richard Hsu
We had used Redwood City Auto Body before when we backed our rear Infiniti bumper into a parking pillar. The Redwood City dealership recommended we use them, and they did a wonderful job in terms of assessing the issue, giving us options, and being patient in answering questions. After we got the car back, the newly replaced bumper looked exactly like the old and the paint blended in seamlessly.More recently, we scraped the side of the Infiniti car backing out of a garage and the two of the panels had a lot of paint and scratches. Of course, we called up Redwood City Auto Body again and this time we got the owner, Alex, who was super friendly and almost offended he didn’t remember me from last time. (That was because we hadn’t actually met before.)He suggested that we bring the car for an assessment. Afterwards, he said to bring it in again for the day and they would clean it up free of charge (polish etc) to see if it really needed any major repair. At the end of the day, the car was almost back to new and we were very happy with the outcome. Alex is the best, just goes the extra mile for people, and doesn’t want anything back for these small acts of kindness!!
Bruce Good
These guys were professional in every way. I have had several vehicles taken to this establishment over the years. They always made a point to show me…..here we did this for you as well to make it look great. Don’t worry. No charge. They want you to drive out with a smile on your face and every time I have done just that! Thank you gentlemen.