R&A Cycles of Walnut Creek

  4.4 – 26 reviews   • Bicycle store

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Service Options:  In-store shopping · In-store pickup

Health and Safety:  Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · 

Hours

Friday10AM–6PM
Saturday10AM–6PM
SundayClosed
MondayClosed
Tuesday10AM–6PM
Wednesday10AM–6PM
Thursday10AM–6PM

Address and Contact Information

Address: 2099 Mt Diablo Blvd, Walnut Creek, CA 94596
Phone: (925) 433-7099
Website: https://www.racycles.com/?affid=googWC

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Review Summary

Will Masterman
Amazing showroom and great staff, coolest bike shop I’ve ever seen
sasa k
He was super patient in explaining the work that the bike needed.
Frank Canova jr.
They clearly have a lot of experience with the brands they carry.
Jonathan Guerrero
I don’t write many reviews, but this one I couldn’t pass on. I walked around the store for 20 minutes and got a bunch of looks from the guy sitting on the computer and not once did anyone ask what I needed or if I had any questions. I just came from Mike’s Bikes 3 minutes away and I spent an hour talking to the guys there about what bike I wanted. I came over to R&A to compare and get different opinions and look at different bike fits but how could I when no one cares what you’re there for apparently. I’m sure the owner is going to write a response about how busy they were but a simple I’ll be with you in a sec is all that’s needed. Looking forward to going back to Mike’s and getting my bike there.
Randy Upton
Excellent service. Andy made the purchase of a new bike a real pleasure. The staff here really takes the time to educate the buyer to help them make an intelligent purchase.
John Pomidor
They have a great selection of good quality road bikes and were quite helpful with me in selecting one, which was a pleasant surprise given the covid restrictions and limited supplies generally.That said, the good comments basically end there. In short, after buying the bike, I simply could not get any worthwhile response from them about anything. First, I talked with them at the time of purchase about getting a larger inner chainring, so as to accommodate the hardest climbs around here, like the last tenths of a mile at the top of Diablo. I was assured that it could be done, and it could happen in conjunction with the follow-up fine-tuning service after my first couple hundred miles. So I ordered the chainring from another place, and, after it was delivered, I got a message from R and A that – – on further thought – – it was not doable with my Shimano electronic shifting.Not great, but so it goes . . . mistakes are made sometimes.However, I also tried to call/email/visit to schedule bringing the bike in to have that fine-tuning done. You know: what you do after you buy a bike and ride it for a while, to make sure everything is as it is supposed to be. (I never was told if that is gratis and part of the sale, or has to be paid, though I was prepared to pay for it.)Note, though, when you call, no one will answer. I tried calling maybe 5 times, and each time you are told to leave a voice mail, because they are too busy to answer the phone. (Other people have had the same experience.) I never got any call back.Another recorded suggestion is to send an email. What brick and mortar does that? But I did email, and never heard back.I even stopped by once while in the neighborhood, and waited about 10 minutes, but the employees were helping other people, and there were one or two folks who clearly had been waiting longer than me, so I left.So again: great products, and likely good advice selecting them; but figure that you’re on your own after that.
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