Our Optimum store located in Wappingers Falls, NY provides high-speed Internet, Altice Mobile, cell phones and accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.
Hours
| Tuesday | 9AM–6PM |
| Wednesday | 9AM–6PM |
| Thursday | 9AM–6PM |
| Friday | 9AM–6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM–6PM |
Address and Contact Information
Address: 719 Sergeant Palmateer Way, Wappingers Falls, NY 12590 Phone: (866) 950-3278 Website: https://www.optimum.com/stores/ny/wappingers-falls/719-sergeant-palmateer-way.html
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OPTIMUM – 719 Sergeant Palmateer Way, Wappingers Falls, NY
36 reviews of Optimum “All I can say is – I wish Verizon offered FIOS in our area. If they did, I would no longer be a cablevision customer! That is how bad they …
Review Summary
Stephen Helmold
Interesting record store. Friendly staff
Carl D
Fast Customer Service and staff was very Professional & Courteous, Never a Problem at this store.
Andre Richards
Service is a ripoff and customer service is terrible.
jsemancik1
i’d like to take a moment and give a nice compliment to one of your field guys who came to my home this morning and fix a major issue we were having ,his badge number is 3251 ,,, his name is Chris, he was very knowledgeable about the problem that we were having and had us back up and running in a matter of about a half hour, so i just wanted to give him a quick shout out and say thank you
Stephen Taylor
It’s a cable company. I feel like they are expensive. The folks that work here are cool and do a great job working with thier’re customers.
Maria Gabriela Modena
If I could given Optimum a 0, I would! Worst customer service ever! As everyone else stated! I have contacted them 7 times on the last two days. Some agents are simply not helpful! Others have so much background noise you can’t hear a word, others hang up on me; others tried to help but then when I log in online none of the requests were applied, and the list goes on and on! A manager was supposed to return my call back and it has been two days and no call!They tell you to set auto pay to receive a $5 monthly discount, I did and still no discount applied, and they won’t refund previous months!I have bad service connection, which I have been calling about for 2 days, they say they will send a technician out to check the equipment, and at no point during 7 calls anyone mentioned a charge for the technician service!!! Until you get the automated confirmation and they tell you $80 charge will apply!!Their service is horrible and extremely expensive!! The only reason I am stuck with them is because no other provider services my zipcode! So Optimum is all about money and NOT ABOUT CLIENT SATISFACTION AT ALL!