Address and Contact Information
Address: 186 Cumberland St, Rochester, NY 14609 Phone: (800) 776-7548 Website: http://www.trailwaysny.com/
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Review Summary
Vinay Asher
Right in town with waiting room and parking space
Lisbeth K. Bushey
People sit there anyway and have refused to move to another seat).
Himadri Choudhury
More or less on time service at a reasonable price for upstate NY.
Brittany Phelps
Ppl that work there are rude.. the struggle to say a simple sentence “we closed, it used to be 24 hrs we close after 3pm” .. just ignored every person and locked the building. The town is already dry after 10pm as far as lyfts ubers and taxis the taxi service never answers… so I thought waiting a few hrs wouldn’t hurt after being done with college. I brought all my luggage and couldn’t sit inside, I went to the Amtrak across the street they said only Amtrak customers were allowed but let me sit outside anyway. Trails has no updated sign, downtown Rochester not the best plaCe to be sitting in the dark with all your stuff waiting for a bus.. I’m leaving for good after tonight anyway
Wendy Swain
It’s okay but it’s too bad they can’t afford to hire live people to answer the phone 24 hours a day
Helpme Always
Was stranded in RochesterThe night ticket Lady was very helpful and nice and tried to help me as much as she couldWent way over and above her job descriptionI did get her name but I’m very bad with stuff like that.She was a delightSaved me from being completely miserable.