Hours
| Tuesday | 8AM–6PM |
| Wednesday | 8AM–6PM |
| Thursday | 8AM–7PM |
| Friday | 8AM–6PM |
| Saturday | 8AM–4PM |
| Sunday | Closed |
| Monday | 8AM–7PM |
Address and Contact Information
Address: 817 Arsenal St, Watertown, NY 13601 Phone: (315) 221-9247 Website: https://www.midas.com/watertown/store.aspx?shopnum=6959&dmanum=896&y_source=1_MTE1ODY5MzMtNzE1LWxvY2F0aW9uLmdvb2dsZV93ZWJzaXRlX292ZXJyaWRlutm_source=google&utm_medium=gmb
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Review Summary
David Mooney
Very kind owner and extremely helpful staff.
robert [email protected]
Great fast friendly service that beats or compares in prices to anyone in town.
Sara Strader
Honest mechanics that provide quality work at a great price.
Jay
I recently visited the Watertown, NY repair shop on 3-10-21, to have my Lincoln MKZ diagnosed for front suspension noise from tires and mid-car. I was told that I needed to replace a front wheel hub assembly and a lower transmission torque strut. I specifically asked for them to do a full diagnostic on the front steering and suspension and was told these were the only issues and in the representatives own words everything else is good to go. I opted for only the hub assembly work because Lincolns are expensive to repair and the representative told me it was imperative to me using my vehicle, and paid $398.36 for the service. After getting my car back I had to return less than an hour later for metal on metal scraping coming from the tires. I was told by the representative that the new parts possibly had a defect and they would be replaced but due to it being half hour to close they would have to keep it overnight. The next morning I went and picked my car back up and once again in less than an hour I was back for wheel noise in the front. I was then told by the representative that the caliper they put back on was rubbing the edge of the rotor, so they adjusted it and shaved the edge of the rotor. I haven’t experienced any noises since, however, upon inspecting my vehicle two days later on 3-13-21, I noticed the following issues:*Driver side front rack and pinion boot is disconnected exposing the rod and leaking grease.*Passenger side control arm and ball joint boot is torn, leaking grease and covered in grime and was reconnected to the brand new hub hardware I just purchased.*Drive side front rotor has a massive groove in it from worn hardware.*Power steering reservoir has leaked all over everything under it.It was my understanding that when I requested a diagnostic that those issue would be noticed, mentioned to me, and quoted for remedy, however, this did not happen and I was left to be completely shocked when I visually inspected it myself. Under NYS law my vehicle won’t even pass inspection in its current state and not only did these issues not get mentioned, they even hooked the new hub assembly hardware back up to a fairly damaged ball joint and control arm, so there is not a doubt it was noticed, as well as the power steering fluid being all over everything I assume would be quite noticeable as well. I am EXTREMELY dissatisfied with the services I paid for, not only having to bring my car there 2 times in 2 days for issues involving their repairs, but to find theres even more issues that they failed to notice, or mentioned lto me so I am at least aware of the issues is insult to injury and completely unacceptable. I paid for a service thinking I’d have some peace of mind that the vehicle was safe and mechanically sound for the time being, and now its sitting in my driveway until I find a way to have it serviced and be able to pass an inspection and be ok to drive like I had originally payed for. The only reason I gave two stars is I felt like the one guy was sincere about helping me out, but unfortunately I feel like whoever did the repairs is lacking serious quality skills and judgment as a mechanic. Based on my experience, and the mess I found after the fact, I would not recommend this company.I added pics below of the damaged parts that were overlooked.
Jesus Paid
Positive: Professionalism, Punctuality, Quality, Value Rocky and Elizabeth are awesome! The mechanics are straight up with me. They tell me what they see and have given me great advice on what to do. And my car looks and feels great after every visit. This is my go to for all my car’s needs.
Christa Clemons
I was able to get an appointment exactly when I needed it. I dropped it off and received a call within the hour as to what the problem was and after giving the go ahead the job was done quickly and at a very reasonable price. Upon picking it up Rocky and the staff was very friendly and gave a full explanation of all work that was done. Excellent experience all around!