Lowe’s Home Improvement

  4.1 – 893 reviews  $ • Home improvement store in Jefferson County, New York

Home-improvement chain for appliances, gardening supplies, tools & more (some offer truck rentals).

Located In: The Plaza at Salmon Run

Service Options:  In-store shopping · Curbside pickup · Delivery

Health and Safety:  Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout · 

Hours

Tuesday6AM–10PM
Wednesday6AM–10PM
Thursday6AM–10PM
Friday6AM–10PM
Saturday6AM–10PM
Sunday8AM–8PM
Monday6AM–10PM

Address and Contact Information

Address: 20828 New York State, Route 3, Arsenal St, Watertown, NY 13601
Phone: (315) 779-0059
Website: https://www.lowes.com/store/NY-Watertown/1022?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-go-_-1022-_-na-_-0-_-0&y_source=1_MTE4MzA5Ni03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D

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Review Summary

John Trevino
They offer delivery & installation of certain products/services.
Ryan L
Large variety, great tool selection and good quality wood supply/ variety.
luckygirl
So grateful for him & his service as he is a hard-working Army vet!
Lawrence “Lare” Preedom
Don’t attempt to do an instore pickup from an online order! Five times over this year I was forced to do store pickup and all five times it took at least an hour to find my order. Most of the time they couldn’t find all of the order. I told one girl that I had two items. She replied They sometimes put items in the other box. I asked her to check. She stated you can assure it is in there however if it isn’t, you can just come back. My Mother just had an issue with the order. She tried to do curbside pickup. She did the correct steps for checking in and everything. After quite a long time she sent my brother in to investigate. They didn’t even know she was there. This is after she tried to call and got no answer on the phone. There are going to be more reviews soon about other issues.So, issue #2 is the lack of assistance you will get from this store. I used to joke if you don’t want to be bothered, go to this Lowe’s. This isn’t funny anymore. I am Never able to find assistance. One day I took 2 laps around the store looking for someone to help me and could not find a single soul. One poor customer was at his wits end looking for someone. He was going row to row yelling where are they! I need help and can’t fine one person! Where are they!.I have even put in a complaint to management a while ago, yet nothing has changed.
Autonomous Rex
Usually well stocked and with a decent variety. This lowes is smaller than some found in larger markets, but it’s well laid out and the staff is always helpful. There have been several items that I’ve looked for lately that have been sold out, but that may be more a side effect of world events than a deficiency of this store. Easy to get to and seldom over-crowded.
Randy Bischoff
Sales man named Brock. Excellent. Well spoken, professional. Unfortunately, he told me he is moving. What a shame to lose such obvious talent.
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