4.7 – 607 reviews • Lexus dealer
Servicing Lexus’ since 1989 with factory-trained technicians, Lexus Santa Monica strives to maintain the best level of performance, safety, reliability, and resale value for your vehicle. Should you ever choose to trade in your Lexus, we have staff onsite that can value your trade and provide payment options on a new vehicle. You will always be greeted by our friendly technicians, offered complimentary coffee, tea and snacks in our guest lounge and kids are always welcome in our play area. Give us a call today.
Service Options: In-store shopping
Hours
| Friday | 9AM–8PM |
| Saturday | 9AM–7PM |
| Sunday | 10AM–7PM |
| Monday | 9AM–8PM |
| Tuesday | 9AM–8PM |
| Wednesday | 9AM–8PM |
| Thursday | 9AM–8PM |
Address and Contact Information
Address:
1602 11th St, Santa Monica, CA 90404
Phone: (424) 231-0846
Website: https://www.lexussantamonica.com/lexus-service-center.htm?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
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Service Center | Lexus Santa Monica
Please note that our Service Center is not located at the same address as the showroom. Our service address is at 1602 11th Street, Santa Monica,CA 90404.
Review Summary
Will H
It was a wonderful experience for my second maintenance service at SM Lexus.
Karen Campbell
Friendly staff, great interior, well organized.
Jasmine Lamtouggui
Very comfortable and they provide hot drinks and food such as bagels.
Redoct Blue
Generally my experience with the Lexus Santa Monica sales and service department is pleasant and excellent. This morning called the service department and had the unpleasant experience of talking to someone by the name of Lauren who does not know how to speak politely to customers. It is important that customer-facing personnel have a polite demeanor. Lauren did not represent the high standards the Lexus Santa Monica Service department has generally demonstrated.
Isaac Navarrete
OFFICIALLY DONE WITH lexus!!! PLEASE INSPECT YOUR CAR BEFORE TAKING IT AFTER SERVICE NO MATTER IF YOU’RE IN A HURRY…. YESTERSAY SATURDAY I CAME HERE FOR 10,000 MILE SERVICE AFTER HORRIBLE SERVICE AT BEVERLY HILLS, ONLY TO SEE THIS HORRIBLE SCRATCH….UNFORTUNATELY I FOUND OUT AFTER SINCE IT WAS ON THE PASSENGER SIDE….NOT SURE WHAT WILL HAPPEN SINCE TODAY SUNDAY THEY ARE CLOSED AND WAS TOLD TO WAIT UNTIL MONDAY BY THE DEALER…..I HAVE ALREADY HAD HORRIBLE EXPERIENCES WITH lexus CUSTOMER SERVICE IN SUCH SHORT TIME….I CAN HONESTLY SAY lexus CUSTOMER SERVICE IS GARBAGE….I SIMPLY NEED PEOPLE AND lexus TO BE AWARE THIS SO CALLED LUXURY BRAND is nothing compared to AUDI, BMW….and also, this car wash though….Updated on 3/23/18….thank you George and staff for the amazing help. Made this much smoother than what I expected…..although why is it when I try to be happy with my experience I find something horrible after getting service which I’m grateful, I come to find this horrible dent????! Why Lexus? Why?
Elizabeth Powell
I had a great experience with Lexus Santa Monica Service. She was straight forward and to the bottom line. She made my deal with the least hassle ever encountered in dealership. I would recommend and refer my friends and family to Lexus Santa Monica Service.
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