At LensCrafters located at 44414 Valley Central Way, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your Lancaster LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sunglasses. We feature a selection of handmade frames from brands around the world such as Ray-Ban, Coach, Oakley and many more.
Optical chain selling prescription eyewear, contact lenses & sunglasses. Most offer on-site exams.
Located In: Valley Central
Health and Safety: Mask required · Staff wear masks ·
Hours
| Thursday | 9AM–7PM |
| Friday | 9AM–7PM |
| Saturday | 9AM–6PM |
| Sunday | 10AM–5PM |
| Monday | 9AM–7PM |
| Tuesday | 9AM–7PM |
| Wednesday | 9AM–7PM |
Address and Contact Information
Address: 44414 Valley Central Way, Lancaster, CA 93536 Phone: (661) 723-0885 Website: https://local.lenscrafters.com/ca/lancaster/44414-valley-central-way.html?cid=yext_0462&y_source=1_MTIxMDQzNy03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
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Review Summary
Sondra Holzmann
Great service and selection.
Yesenia Curiel
Went back return them couldn’t refund me my money.
Susan Schneider
As soon as I entered Lens Crafters I was greeted and given a seat. I was greeted by another staff member and taken for the tests and then greeted by Dr. Kim and given my eye exam. Viviana helped me after that to process payment and order my glasses. Mariana and Viviana and the young man who first helped me were so efficient and nice as well as Dr. Kim. I had a wonderful experience and am very happy Thank you all.
Callie Vawser
My husband and I went to LensCrafters for our glasses. We did his order and waited to do mine to check if another store had the frames I wanted, realized as soon as we got in the car that they got the order wrong and immediately went back in to fix it. We were told they couldn’t find the order in their system to change it and would have to wait for management to contact us. Management never contacted us. We had to call them back the following week, he said the same thing and said he would contact the financial office to take care of it and it should be off by ____ date. NEVER CALLED THEM. We called him back after the date passed in which he first said it would come off of our card. He started doing it AS WE WERE ON THE PHONE. Then he said it would be taken off our card by Wednesday. Guess what? Nearly two weeks after the initial purchase and it’s still on our card. Mind you this is a $253 charge. I went and got my glasses done at Target because this is just ridiculous. We call back Wednesday and he’s on lunch. Told he would call us back after his lunch. 4 HOURS later and he still hasn’t called us. We call back, at this point I’m beyond furious, and we’re put on hold immediately and left on hold forever to be told HE HAS ALREADY LEFT and said he would call us at 10 am. Are you kidding me? I am willing to bet money he won’t be calling us back and we’ll have to call YET AGAIN. I’m opening a dispute with Discover. I’m done with this. I’m done running after someone so incompetent and inconsiderate. And I will guarantee I will NEVER shop at LensCrafters again and neither will anyone I know after hearing this story.UPDATE: He didn’t call back. We called back YET AGAIN and he wasn’t there. Who would’ve guessed? We then talked to a woman who told us HE told her we would receive a check in the mail LATEST Monday. Alright. Thursday, Friday, Saturday, Sunday, Monday, and Tuesday pass. Nothing. Not surprised at this point, honestly. Call back and guess what? HES THERE! For once. But guess what he tells us? He needed to verify our address but now that it’s verified we should receive a check within 10-12 days. Business days? Who knows. Do I trust him? Nope. He lied. Over and over saying he would do something and never did it until we called back at least five times after the fact to ask about it. This means my husband is without his prescription glasses. We are unable to drop $250 MORE to buy him another pair (though it will be cheaper because we will be going to target for the entirety of our lives now). I’m warning you, do not go here unless you want to pay more and receive the worst customer service of your life and literally never get your $250 back because it has to go through “corporate” since they don’t have cash or the ability to cancel our order or the ability to write us a check or the ability to do anything, really. I’m calling customer service tomorrow to check and make sure a check is actually coming because obviously this man does nothing.
John Jr Rockey
Nice to have the same eye Dr. year after year she remembers my history and the appointments go very fast.