4.2 – 1,107 reviews $$ • Department store
JCPenney is one of the nation’s largest apparel and home furnishing retailers. Since 1902, we’ve been dedicated to providing our customers with unparalleled style, quality and value. Visit our JCPenney Department Store in Pasadena, TX and discover a wide assortment of national, private and exclusive brands to fit all shapes, sizes, colors and wallets.
Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Saturday | 11AM–8PM |
| Sunday | 11AM–7PM |
| Monday | 11AM–8PM |
| Tuesday | 11AM–8PM |
| Wednesday | 11AM–8PM |
| Thursday | 11AM–8PM |
| Friday | 11AM–8PM |
Address and Contact Information
Address:
5120 Fairmont Pkwy, Pasadena, TX 77505
Phone: (281) 998-0696
Website: https://stores.jcpenney.com/tx/pasadena/clothing-stores-pasadena-tx-2885.html
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Review Summary
eimi terry
Clothing is of good quality but some is a bit overpriced.
Shelby Steele
This location has a lot of great stuff but they need more staff.
Edwin Bravo
However, the prices on regular prices items is still too high.
Be Real Be Fair
This is my third time this week attending this store. The first time we went it was about 10 min before closing and they where someone at the store basically running people off stating time frame. Understood I left the store no argument there couldn’t beat traffic to get their earlier. Yesterday I went back an it was well over an hour before closing. Due to my work I was unable to get their earlier. At exactly one hour before closing someone gets on Intercom to state they are closing in an hour. Then they get back on and state they close in 40 min. They literally seem they where doing 10min count down. Makes you feel rush and unwanted in the store. I then go to process my return and it’s still 20 min before closing and the lady at the return is counting her register and tells us to wait. We wait then I tell her I am processing an exchange for the items and informs me that if I do an exchange it has to be for the same items my only option was to get a refund and make a new purchase. At this point I was over it I told her fine. While we walked out the store doors where closed early. At this point I rather go to another location. I don’t know why the service quality and employees customer service has drop.
Lynn Miller
The personnel is supurb. Very friendly and courteous willing to help.
Randy Polleck
After I gave them personal information that I wouldn’t even give a cop, for a 30% discount on my purchase. Then I find out I wouldn’t be getting the discount.
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