Service Options: In-store shopping · Delivery
Hours
| Tuesday | 10AM–6PM |
| Wednesday | 10AM–6PM |
| Thursday | 10AM–6PM |
| Friday | 10AM–6PM |
| Saturday | 10AM–5PM |
| Sunday | Closed |
| Monday | 10AM–8PM |
Address and Contact Information
Address: 3145 W Henrietta Rd, Rochester, NY 14623 Phone: (585) 427-9250 Website: http://www.jamestownmattress.com/
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Review Summary
J
No pushy salesmen like at the other mattress stores!!!
David Cherelin
Rating forced me to rate all 3 categories, but I’m really only rating Service.
Shaun Wright
Great prices on matresses
Brian Pilaroscia
The absolute best mattress store around. Where else can you go pick out exactly what mattress you want, how you want it to feel and then they build it for you (Locally not to mention) and you have the mattress in a couple of days. They have great prices, quality of products are top notch and the service is even better. I have purchased a few times from Jason and he is always super knowledgeable and very friendly. I wouldn’t go anywhere else. Go check them out.
Dennis Rubery
PSA: Summary; Don’t expect clear communication nor good warranty service from Jamestown Mattress. If you do purchase a mattress from Jamestown Mattress, don’t do it for the warranty or because they care, because they do not. If your are inclined, the details of our experience follow.On October 8th, 2012 we purchased a king size mattress called a Heavenly Cloud – Euro Top from Jamestown Mattress Company / Jamestown Mattress which came with a 10 year warranty and was one of their most expensive mattresses with an endorsement from Bob Lonsberry. The mattress is comprised of a core which is sewn shut and on top of which sits two different layers of foam and then a pillow top which zips onto the mattress. In December 2018 we contacted Jamestown Mattress about a sag which developed in our mattress. First, the store manager came out and swapped out the pillow top with a new one. The new pillow top did not address the sag. Then Jamestown Mattress took the mattress back to their factory for about 2 weeks where Jamestown Mattress replaced the two layers of foam just under the zip on pillow top and they purportedly checked the core of the mattress and found no fault. In early 2019 we reached out to Jamestown Mattress again and the store manager came out to inspect the mattress only to tell us there is nothing more he could do. Shortly thereafter as many of you know our family faced significant health challenges and while we continued to use our mattress it became more uncomfortable, but we just did not have the time to address the issue. Fast forward to today and the sag is present on both sides, but far more significant on one side than another. The sag is so bad it feels like you are sleeping on an incline or on a boat that is heeling over. I wrote the president Jim Pullan a letter and ten days followed up with a phone call, neither of which he responded to. I did hear from the store manager and he arranged to have one of the new layers of foam under the pillow top replaced. This made no sense to me as the mattress was sagging asymmetrically on both sides. If the sag had been uniform perhaps this would make sense. The new replacement foam was installed last Friday and now the mattress is so stiff it is not usable and there is no way if there was a sag in the core that anyone could detect it. We have reported back our findings to Jamestown Mattress only to be told the new foam cost $300 and the mattresses is 8 years old and this is a comfort issue and there is no fault!!! Really? Jim Pullan perhaps you and your wife should come sleep in the mattress? I’ll add that I also left messages for Jim Pullan’s brother Steve Pullan, but he also did not return my calls. It seems these guys like to have their staff do all their dirty work. Steve had the final message to me delivered by a woman named Janette, who by the way told me the foam they replaced comes in four different versions of varying degrees of stiffness. Now why wouldn’t they have consulted us before replacing the foam as to what was happening rather than assuming it was a comfort issue? Janette also stated today that Jim Pullan never received my letter? If so, then why out of the blue did the store manager phone me? Respectfully, Dennis Rubery & Yvette Rubery 11/10/2020: The company response indicates a non-defective 6 core was replaced with a firmer 6 core, this is not what we were told by the Store Manager in 2018. Manager told us no fault was found in the core, but that the inner 3 and/or 2 latex pieces just underneath the pillow top were replaced. The sag later reappeared in 2020. If the business was so perplexed by our issues why did they not communicate directly with us? Why did it take public shaming in social media to get a response? We wrote and sent the business a letter and called and left multiple messages for both Jim & Steve Pullan to no avail until we posted our story.
Jessica Roethel
Similar prices and MUCH BETTER quality and service than any of the big box stores.