Interior Define is changing the way people shop for sofas. We offer well-crafted, highly-customizable sofas, chairs, beds and dining sets at attainable prices. Our digital-first, inventory-free, and retail-light approach makes it possible. Buying a sofa should be as comfortable as lounging on one
Service Options: In-store shopping · Delivery
Hours
| Friday | 10AM–6PM |
| Saturday | 10AM–6PM |
| Sunday | 10AM–6PM |
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | 10AM–6PM |
| Thursday | 10AM–6PM |
Address and Contact Information
Address: 381 Hayes St, San Francisco, CA 94102 Phone: (872) 802-4119 Website: http://interiordefine.com/
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Review Summary
Kenton Hipsher
Beautifully, custom-made pieces with great quality for a good price.
María Lorenzo
Really cool and stylish options to customize your sofas.
Whitney Jones
Awful customer service, awful experience.
Christine Ibanez
UNACCEPTABLE. We ordered DEC, 2020 and here it is MAY, 2021, and your order is being processed. We don’t hear for months at a time, we call/ email and e-chat, and get a complete run-around every time. Then it’s well, the couch is in Los Angeles, but it’s 4 weeks to get it to you. We are in SAN JOSE, literally a 4-6 hour drive. I’ll get a truck myself and pick it up, then file with the BBB to shut this operation down for false advertising and stealing our money. 6 MONTHS advance payment required, and at the time it was 12 weeks to delivery, ZERO refunds possible, ZERO help from our credit card on trying to cancel this (definitely do Pottery Barn in the future). DO NOT DO BUSINESS with this SHADY company.
Debbie Kopilow
I received my sofa from Interior Define after a long wait. The sofa that arrived looks NOTHING like the photo of what was chosen. The cushions are overstuffed and uneven. The back pillows don’t stay up and the sofa is very uncomfortable. I am offered a full refund minus a 50% restocking fee . . . unacceptable! You should stand behind your product! The final product does not live up to the hype on social media . . . BIG MISTAKE!
Kaushal Patel
I made an appointment for a phone consult weeks ago! They sent an email confirming it and a reminder a couple of days ago. I responded and asked if they were going to call me or whether I should call them. No response! I waited today for an hour ( after rescheduling my day to accommodate. Called customer service twice – they had no luck with the SF office either. I told her to let them know not to bother. If this is their idea of customer service, I cannot imagine what would happen once I ordered a piece of furniture I understand things happen but not to even call is unacceptable.