4.0 – 27 reviews • Cookie shop
What started with a generations-old family recipe in 1977 with only the best premium ingredients and baked just for you. Our Cookie Cake is a party in every bite and is now the sweet spot for happiness and joy. We are still the home of the original Cookie Cake, just re-imagined with life’s sweet moments as our inspiration. At Great American Cookies, we believe that pure, simple delight is part of living a full life. Passionate bakers are devoted to hand-crafting goodies that engage your senses and a fun-filled ambiance where everyday elements tempt your sweet tooth. With bakeries across the country, in your neighborhood, and treats available to ship right to your door, the sweet spot is always close to home.
This mall-based chain selling cookies & brownies offers some specialty flavors, plus cookie cakes.
Located In: Crossgates Mall
Service Options: Dine-in · Curbside pickup · Delivery
Hours
| Sunday | 11AM–6PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
Address and Contact Information
Address:
1 Crossgates Mall Rd Space P114, Albany, NY 12203
Phone: (518) 608-4544
Website: http://www.greatamericancookies.com/
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Great American Cookies – Crossgates
We are still the home of the original Cookie Cake, just re-imagined with life’s sweet moments as our inspiration. At Great American Cookies, we believe that pure, …
Review Summary
Holly Campbell
Staff is very friendly.
Victoria Franklin
The customer service you get here can vary though.
D C
I bought a brownie and it was very stale.
Renmus Renmus
Great cookie!! With mask it’s very hard to hear the ladies or gents behind the counter please give them the benefit of the doubt I was guilty of this I thought the lady behind the counter had attitude but actually it was just both of us not hearing each other correctly. I give them so much respect for also calling the consumer when they have a complaint I changed my one star to five stars due to the quick response and friendliness over the phone! Thank you for your response friendliness and please on the consumer side talk louder to the clerks because they have so much going on in the background for noises sometimes they can’t hear with the mask or the background noice. Thank you again happy Holidays !!
Victoria Franklin
Trust me, these are the best sugar cookies you’ll ever get around, and they have so many other flavors that are just as delicious. Cookies have always been my #1 favorite dessert so it’s no wonder I love this place so much. It’s really a shame they’re only found in malls…they really should have their own storefront ’cause these cookies are amazing! They’re always fresh, soft and tasty though is say their snicker doodle isn’t so good.The customer service you get here can vary though. Sometimes you’ll get people who are nice and friendly and other times you’ll get people with a flat i don’t care demeanor, but usually I don’t care myself as long as there are the cookies I like there. There was one time though we went there and only one woman waa seen working and They were out of sugar. When I asked if they had more she said no and acted like they wouldn’t be making more…when next time on a different day there was a different lady working and it was the same problem, but then the lady told us they already had more being made and to come back in an hour. That other lady was obviously lazy and too careless and I hope she doesn’t work there anymore. But either way I recommend this place for very good cookies.
Donna Brassard
The girl saved me! Our bakery birthday cake stuck to the top of the box and GAC fixed it beautifully! Awesome cookies and in a pinch…cake decorators! Thank you!
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