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Service Options: In-store shopping · Delivery
Hours
| Tuesday | 9AM–7PM |
| Wednesday | 9AM–5PM |
| Thursday | 9AM–5PM |
| Friday | 9AM–7PM |
| Saturday | 9AM–5PM |
| Sunday | 12–4PM |
| Monday | 9AM–7PM |
Address and Contact Information
Address: 9785 River Rd, Marcy, NY 13403 Phone: (315) 735-0732 Website: http://www.gracefurniture.com/
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Grace Furniture | Marcy, Utica, NY 13403
Grace Furniture was first started by our Grandparents & Great-Grandparents, Frank & Estella Grace in the year 1940. Ever since that day, there have been two …
Grace Furniture – Home | Facebook
Marcy, NY, NY 13403. Get Directions. Highlights info row image. (315) 735-0732. Highlights info row image. Contact Grace Furniture on Messenger. Highlights …
Grace Furniture Store – Marcy New York 13403 Furniture Store …
View Grace Furniture Store’s Retailer Profile. Contact Information. 9785 River Rd Marcy, NY 13403; (315)735-0732. Store Hours …
Review Summary
Northeastern Roofing & Construction
Excellent staff and high quality pieces.
Edwin deBroize
We made the above very clear to the salesperson before we ordered the recliner.
Marc Muratore
Lovely selection, decent prices
Edwin deBroize
We ordered an expensive recliner through Grace Furniture in Marcy, NY. Our experience was very disappointing and their approach was a dis-Grace.Even though the recliner was $300 more expensive at Grace Furniture compared to the online competition, we decided to support the local business and ordered the Barca-lounger from Grace Furniture just because it is good to keep the business local and we also believed it would be more convenient to work through a local retailer. We made the above very clear to the salesperson before we ordered the recliner.The recliner was delivered, an absolutely stunning piece, but unfortunately it does not fit our needs in terms of seating comfort. Within a half hour of delivery, we called Grace Furniture and told them that we could not use this recliner because it was too short and uncomfortable to us.Grace Furniture stubbornly REFUSED to accept this new recliner, instead they suggested to keep the recliner and just get used to it! (We think with a $1,300 recliner, we should not “have to get used to it in time”, it should fit our needs right away!)Their staunch refusal for exchanging this recliner was due to the fact that we had signed a “special-order” contract. (Btw. this is not a “customized piece” it is just that Grace Furniture generally does not carry this model!)Close examination of the sales order contract does not state a refusal to take back a special-order item.Instead it says “Special order not subject to cancellation”, (we did not cancel the order, the recliner was delivered and we paid for it), and in regards to returns it says: “Any returns may be subject to handling, delivery, reconditioning or other charges.”We offered to pay a restocking fee AND offered buy a more expensive recliner from them! There was not even an inclination of trying to comprise or find a solution, instead a complete refusal….and a “just get used to it!” comment.This kind of treatment from Grace Furniture will definitely ensure that we will not make another purchase ever from them!…. Thumbs down for Grace Furniture!!!
Todd Weinstein
The people at Grace Furniture are terrific. They have a nice selection of furniture and are very helpful with special ordering beautiful upholstery.
Sandra Agresta
Thank you to judy for all your help You are wonderful