Gerber Collision & Glass Watertown – 18288 US 11 repair center offers quality collision auto body repair services backed by our industry leading National Lifetime Guarantee for as long as you own your vehicle. We repair all makes and models and provide free written repair estimates. Contact our Watertown auto body shop for all of your collision repair requirements.
Hours
| Tuesday | 8AM–5PM |
| Wednesday | 8AM–5PM |
| Thursday | 8AM–5PM |
| Friday | 8AM–5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM–5PM |
Address and Contact Information
Address: 18288 US-11, Watertown, NY 13601 Phone: (315) 788-3584 Website: https://www.gerbercollision.com/locations/watertown-ny
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Watertown NY Auto Body Repair Shop – Gerber Collision
Gerber Collision & Glass Watertown – 18288 US 11 offers collision auto body repair with a lifetime guarantee. Call 315-788-3584.
Contact Watertown NY – Gerber Collision
Contact Gerber Collision & Glass in Watertown NY at 18288 US 11 online or call 315-788-3584.
Gerber Collision & Glass – Watertown (Ny) in Watertown, NY …
1150 Real Customer Reviews of Gerber Collision & Glass – Watertown (Ny) – If your vehicle needs auto body repair, check out Gerber Collision & Glass …
Review Summary
simonnr57
Body Pros always does exceptional work and can match the paint job no problem.
J S
They just gave the worst experience to a Service Member.
Bryan
Great experience with friendly service.
Edward Harrison
Gerber Collision & Glass provided a pleasant experience while waiting to get my vehicle repaired. They are also a preferred body shop by insurance companies. Compared to previous experiences with other body shops, this place was amazing! They kept me informed via text daily and call every Tuesday & Thursday. They also did their best to work with me for my deductible. I definitely recommend!
J S
Called to make an appointment for a 10min max estimate to replace my fender trim. Sat on hold for over 10min, when a lady answered and I expressed my need for an appointment, I was told numerous times throughout the conversation, that an appointment was not needed and they stopped doing estimates at 11am and to just head in before 11am. I was there at 10am. I walked in, immediately could tell the front desk lady was not friendly. Is there something we can do for you? Didn’t even look up from what she was doing. Nobody in the lobby. I replied that I was there for an estimate. Did you make an appointment Still no look, I guess I wasn’t a priority. I replied, no the person I talked to on the phone said no need to make an appointment, and that you did estimates until 11am, as you close at 12pm. She replied I dont know who told you that, but you need an appointment. So my rebuttal was, do you know who told me that? Because they need to be aware of this, because I TRIED to make one. She said. Nope, we were bought out by Gerber Collision, so take it up with them. So at this point I could see, she didn’t care. So why would anyone else there care. Snooty, rude, and the WRONG person to greet and welcome potential customers who were pointed your direction by the one of the biggest insurance companies in the country that you even have advertised on your door. So, I drove 30min from FT Drum, cleaned the car so you could give an accurate estimate, for nothing. I waited all week, my only free time is Saturday. They advertised 10th MTN on their site, to attract military customers. They just gave the worst experience to a Service Member. USAA has now been informed to this experience and I will be taking their coverage to your competitors, who value customer service and especially the US Military. Will never recommend this business to anyone.
Todd Hunsicker (Todd)
Great customer service. Wound up using them for an accident repair of back of truck and also simultaneously used them to fix a side mirror. They were kind enough not to charge me labor for the part that I had caused that wasn’t covered by insurance.When I picked up the truck, there was a big scratch that I was 99% sure wasn’t there when I dropped it off. They never did a walkthrough with me of truck before taking it but they did the right thing and fixed it by replacing the wheel trim without charging me. I felt bad because I couldn’t be 100% sure they caused it but it was significant and I feel I would have noticed it at drop off if it were there before they took the truck. Good customer service follow up though.UPDATE: 1yr later my bumper was sagging to one side. I came in and it turns out that some of the bolts had come a little loose. They fixed it the next day quickly for free. Great service!