Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Located In: Best Buy
Hours
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 10AM–7PM |
| Monday | 10AM–8PM |
Address and Contact Information
Address: 3062 NY-50, Saratoga Springs, NY 12866 Phone: (518) 583-1785 Website: https://stores.bestbuy.com/ny/saratoga-springs/3062-route-50-541/geeksquad.html?ref=NS&loc=ns100
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Review Summary
Harry O
Best are always closer to door when it comes to not getting what was promised!
Alisa Day
When I arrived back again, I was told to sit and wait so I did.
Dave Power
Would not engage in discuss repairing my laptop.
Anne pulis
Although I have had to wait many times, but they have always been thorough and did a good job. I have fallen for many scams in the past, but the Geeks did great, sometimes just over the phone. Many people there to have the mobile devices and computer , Ipads etc there .. I think they are really over loaded right now. A lot of scams, malware, people getting into the system lately.
Brian Loucks
I took a Samsung VR headset in to be repaired because Samsung listed this place as a certified service center and the Best Buy website seemed to confirm this as to at least being a service center for electronics in general. Was told by the 18 year old tech behind the counter that it’s been a really long time since they were a Samsung service center and couldn’t work on my device without insurance.(although their website here clearly states with pride that they fix any device no matter where it was purchased, must have picked the one store not included in the 1100 stated just my luck) He then tells me they can ship directly to Samsung. Great I say let’s do that. He walks to the back for a minute, comes to the counter and tells me,we can’t. I mean, like we used to ship lots of stuff out, but like, not any more, like…bacause COVID. And then said It would be better if you, like, sent it in yourself because, like, I have two other clients already I’m dealing with and it would be a long time, like 2 days before I could get to it. Well God bless you Best Buy Geek Squad kid, what an astronomically difficult job you have, yet day after day you show up unable to fix anything of ship stuff because…ya know….COVID. Or something. Can I speak to an adult?
Alisa Day
I had an 1140am appointment. I showed up for my appointment and as told to come back in an hour. When I arrived back again, I was told to sit and wait so I did. I was waiting and the balding gray haired man working the geek squad counter wouldn’t even tell me how much longer it would be! I waited over an Hour sitting with my 2 small children; and finally I was able to speak to a manager. The manager who had know I was waiting and my phone wasn’t even seen yet. Took my phone to the back, gave it to the tech and told me it will be 20-30 minutes because it was just a reset. Since the phone was stuck on the start up screen. The young girl came out from the back 5 minutes later with my phone, and apologized to me. AND SAID if the man working the counter had just told her that the phone needed to be reset, or showed her the phone I would have been done in minutes! By the time I left the geek squad in Best Buy it was 250pm. I WILL NEVER BE USING THIS COMPANY AGAIN!!!