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Service Options: In-store shopping · In-store pickup
Hours
| Tuesday | 9AM–7PM |
| Wednesday | 9AM–7PM |
| Thursday | 9AM–7PM |
| Friday | 9AM–6PM |
| Saturday | 9AM–6PM |
| Sunday | 10AM–5PM |
| Monday | 9AM–7PM |
Address and Contact Information
Address: 2027 US-20, Seneca Falls, NY 13148 Phone: (315) 568-9881 Website: http://www.fuccillosenecafalls.net/
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Review Summary
Kelly Serbonich
I work in customer service as well, and know good service when I see it.
Thomas McElwain
The manager of this location acted in a very unprofessional manner.
Vicky Bennett
They stayed in our budget and really gave us the attention we needed.
Colleen King
Beyond all expectations. From Jamie and Brandon to Marcus Payne and anyone I missed. My experience was fabulous, I love my new Escape but the people left me equally impressed! Will go back and have already referred…
Sara Conover Catlin
We went yesterday we were there for over 2 hrs. We were interested in buying a car. They did a credit check on my Husband and the salesperson told us there was a block on checking it. My Husband was very upset and didn’t know as to why there would be a block. We were sent pictures and video of a car earlier in the week of what we thought we were test driving only to find out when we got there that the car was sold to another customer. So we ended up test driving a car that the interior was what we wanted but not the exterior. Specifically said we didn’t want that color. They were basically bullying us into buying a car we didn’t want but couldn’t get in to check the credit score. Then the manager came out and basically we went around and around with him it was horrible! They don’t listen to you! Meanwhile we were waiting to get the keys back to our car so they were holding us hostage!Here comes the best part! Somehow they magically got into my Husband’s credit score after we left and made it drop 30 points! So we definitely won’t be going back there!And what they were giving us for a trade in was a freaking joke! And an insult!Do yourself a favor and don’t go there at all!!! Very unprofessional and they lie to your face!Oh and they wanted us to test drive an older model of a car that didn’t have a back left tire on it! Disgusting!I want to buy a car from a dealer who isn’t a bully! We want what we want and if it’s not right then it’s a solid no!
Peggy Maldonado
I was so pleased when I purchased my pre-owned car from Fuccillo Ford last year. Everything had been checked and rechecked and I was primarily buying an almost brand new vehicle! After one year my son just took the car in for an inspection. The first one needed since buying the car. The inspection, once the car was taken into the garage, took TWO HOURS. Any little thing the mechanics could find, even things not included for an inspection, were added to the bill to pass inspection. My son repeatedly asked, then demanded, to get the inspection bill and the keys to the car. The mechanics repeatedly refused. They told him it would cost over $700 to repair the car so it would pass inspection. He finally had to speak to a manager to get the car back and he STILL had to wait. One would think after just one year the car would have been fine. I had been told when purchasing the vehicle that we were getting new breaks. The entire break system. Then my son was told after one year of driving we needed new breaks. The reason? We didn’t drive the car enough, even though it was driven almost everyday. We were told we also needed things that there was no way possible in need of repair unless the parts were bad when we purchased it. My son was so livid he called me several times while waiting to get the car back. Before the car was even returned to him I had made an appointment with my previous mechanic to inspect the car. I may have purchased the car from Fucccillo under false pretenses but I’ve now been burned and will never take it back. I need to focus on honest people to take care of my car. All of the actions of Fuccillo for a simple inspection were inexcusable and denying access to the car by refusing to give my son the keys back and trying to charge a fortune to pass inspection after one year was their downfall. I will never recommend Fucillo Ford, I will never have anything nice to say about them, I will never do business with them again and I will never forget the sham they pulled on me.Addendum: I just took my car to another mechanic and the inspection passed with flying colors. Yes, I will need to replace the rear brakes within the next 10,000 miles, but not now. According to NYS they are fine and passed. Proof that Fuccillo tried to scam me.