Located In: The Galleria
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required ·
Hours
| Saturday | 10AM–9PM |
| Sunday | 11AM–7PM |
| Monday | 11AM–8PM |
| Tuesday | 11AM–8PM |
| Wednesday | 11AM–8PM |
| Thursday | 11AM–8PM |
| Friday | 10AM–9PM |
Address and Contact Information
Address: 5085 Westheimer Rd #3620, Houston, TX 77056 Phone: (713) 960-9131 Website: https://stores.fossil.com/tx/houston/the-galleria-8203/
Photo Gallery
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Review Summary
Hoang Anh Nguyen
Marc is a kind guy, he gave me great service and the best experience here
Arthur Henry
I would highly recommend this place because they offer free engagements!
Sriharsha Kambala
I am very pleased with the competent staff and product quality.
Hoang Anh Nguyen
I am a loyal customer with Fossil products. Customer service is absolutely fantastic. The staffs are very helpful and attentive. The repairing service is also great . Marc is a kind guy, he gave me great service and the best experience here
Sriharsha Kambala
The customer service here was exception. I had an issue with my watch for the past 6 months and they took care of it immediately. I am very pleased with the competent staff and product quality.
Edzel Maniego
I was gifted a Fossil watch for Christmas that has a case size that is too big for my small wrist. The watch is visually appealing, but unfortunately the size is overpowering. The watch was originally purchased from Dillards. My girlfriend and I walked into Fossil in the Galleria and spoke to the store manager Mark. Mark was very helpful in finding a solution for an exchange even if the watch was purchased from a department store. He recommends to check with the department store it was originally purchased from to get the most out of the amount spent on the watch since it is currently discounted at Fossil. We leave and then come back after checking with the department store. Our second visit was the complete opposite and this is why my rating is justifiable. We were approached by a disgruntled employee named Egyptian. Egyptian was not welcoming. As I was explaining my situation again, she seemed disinterested and at times I would catch her rolling her eyes. I felt belittled as she repeatedly told me I could not get any exchange without a receipt from Fossil. The watch still had the Dillard’s tag on which I showed her as proof of purchase. We even told her that we already spoke to Mark and she still was adamant on not offering an exchange. My girlfriend saw Mark by the cashier so she went to speak to him about the situation to finally address to Egyptian what was offered to us from the beginning. Mark tells Egyptian and she storms off while saying under her breath “girl relax” to my girlfriend. As a customer, we will NOT be disrespected by an employee. Mark heard and tells Egyptian “yeah don’t do that.” Egyptian has to go in as one of the top 3 unprofessional employees I’ve ever experienced. At this point I just wanted to leave the whole mall itself. Employees like Egyptian shoots the buyer experience extremely low making the company actually lose sales revenue. Not only did she make Fossil lose money, she made the Galleria lose money. She ruined my experience to shop elsewhere. Proper disciplinary action should occur in order to prevent this from happening to other customers that are willing to spend their time and money at Fossil.