Fix Auto Santa Cruz: Quality Collision Repairs in Santa Cruz County. As part of the Fix Auto national network of collision repair centers, our Santa Cruz auto body shop combines the experience, expertise, and resources of a large enterprise with the friendly, personalized service you expect from a local shop.
Hours
| Friday | 8AM–5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM–5PM |
| Tuesday | 8AM–5PM |
| Wednesday | 8AM–5PM |
| Thursday | 8AM–5PM |
Address and Contact Information
Address: 2850 Soquel Ave, Santa Cruz, CA 95062 Phone: (831) 454-8111 Website: https://fixautousa.com/santa-cruz
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Review Summary
Cheryl Crawford
Great service and experience.
Georgia Ireland
Staff went the extra mile to accommodate my needs.
Kyle Falconer
Woefully bad workmanship and standards of quality.
Ralph Pearson
Excellent work! Good with Tesla’s idiosyncracies….
Kyle Falconer
Woefully bad workmanship and standards of quality.I came here at Geico’s recommendation to repair a front bumper. Fix Auto initially put out a quote to repair the bumper, and I checked with Toyota and found the price of a new bumper was less than the cost of labor they were quoting to repair the original bumper (before cost of paint on either). I requested that they revisit the quote and they agreed that a new bumper should be installed, and I approved that repair. A few days later, I got a call from them saying the car would be ready for pickup, but that they had instead fixed the original bumper, a repair I had not authorized. I insisted that they perform the repair that I originally authorized, and install a new bumper on the car. They said they would, and a few days later I came to pick the car up.On pickup I asked to see the original (repaired) bumper that they had wanted to leave on the car and found that the lower mounting holes on the bumper were cracked through to the edge. If this is the level of quality they think is acceptable, then that’s enough of a reason to not come to Fix Auto Santa Cruz.On inspection of the new bumper that had been painted and installed, I found that the turn indicators that are mounted to the front bumper are now very wobbly and the fittings around the indicators are not even seated correctly. Furthermore, I found that there were numerous particles embedded in the surface of the paint (see pictures). This level of repair is completely unacceptable, and while they do warranty their work, this should never had been let out the door. I’ll be going through Geico so that I can get this shoddy repair fixed at a different body shop.
Tanisha Morgan
I got into an accident 700 miles away from home and Fix Auto was who my insurance company used to repair my car. While they had my car for a month, I called three time to speak to the owner regarding my car and he NEVER replied. Kristin and Walter, whom I did speak with, were great and apologized for my treatment. But when it came time to take my deductible, you can believe the office called then (still no owner). The work of the shop was amazing, HOWEVER, when a customer calls 1, 2 and 3 times, YOU CALL BACK. Even if the answer from the owner was I’m sorry we cannot help you, you still, as a business owner, respond and address the customer’s concern. I have been in business for over 25 years and NEVER have I ignored a customer and especially one who was spending $12k with me. If I were you, I’d use another location (there is one in San Jose) just in case you need management because you won’t speak to anyone but they will take your money.