Firestone Complete Auto Care

  3.5 – 142 reviews   • Tire shop

Service Options:  In-store shopping

Health and Safety:  Mask required · Staff wear masks · 

Hours

Friday7AM–6PM
Saturday7AM–6PM
Sunday9AM–5PM
Monday7AM–6PM
Tuesday7AM–6PM
Wednesday7AM–6PM
Thursday7AM–6PM

Address and Contact Information

Address: 922 W El Camino Real, Sunnyvale, CA 94087
Phone: (408) 755-9831
Website: https://local.firestonecompleteautocare.com/california/sunnyvale/922-w-el-camino-real/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&lw_cmp=oloc_google_localmaps_maps

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Review Summary

Clem Mcgill
Great service, and friendly staff.
Axle Ethington
Price gouging at it finest at this location.
Sebastian Fiedler
Good for standard work on your car, or maintenance requests.
Riana Fedorko
Brian and his team are amazing! They are kind, honest and very customer service based. Will trust them to manage all my car needs.
Shadow Foodie
I decided to get new tires and an oil change this weekend, I drove to Firestone on El Camino in Sunnyvale at 4:05pm Sunday January 5th, only to find out when I arrived that they were apparently closed!! Despite the fact that it is posted on Google Maps as well as their own website as 9 a.m. to 6 p.m. on Sundays. Before writing this review I decided I would walk up to the front door and check to see if they possibly posted anything that says they closed for a reason today more than 2 hours early, (as all the lights are off the doors are closed the parking lot’s empty suggesting no one has been here in the past 5 minutes helping customers.) No such note to be found and in fact the posted hours in the window say 9 a.m. to 5 p.m. on Sundays which would mean that they should still be open regardless. They do have some holiday hours but those hours where for Thanksgiving closed and Christmas Day closed and Christmas Eve close 4 p.m.. it’s incredibly frustrating as a consumer to make plans then spend time as well as fuel traveling to a business only to find them closed during the hours they have posted. It is one of my biggest pet peeves, businesses which fail to abide by the very parameters in which they have set, it definitely doesn’t inspire confidence in the service image they provide. I am aware that there are at times extenuating circumstances may have required them to leave early today, in which case a posting on their website or even a note on the door simply saying sorry will be reopening tomorrow had an emergency. Should I hear back from someone and decide to try again tomorrow I will likely change my rating based on the actual experience as a patronizing customer as opposed to just an upset person who showed up to an empty parking lot. Review according to how they handle it.
Yu Zhu
Very nice service! Nice people, they charge you very reasonable and give you suggestions to save money. Definitely will come back 🙂
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