Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff wear masks ·
Hours
| Saturday | 7AM–6PM |
| Sunday | Closed |
| Monday | 7AM–6PM |
| Tuesday | 7AM–6PM |
| Wednesday | 7AM–6PM |
| Thursday | 7AM–6PM |
| Friday | 7AM–6PM |
Address and Contact Information
Address: 301 S Timberland Dr, Lufkin, TX 75901 Phone: (936) 225-3352 Website: https://local.firestonecompleteautocare.com/texas/lufkin/301-s-timberland-dr/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&lw_cmp=oloc_google_localmaps_maps
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Review Summary
Donella Ayers
Great service and great work
michael lovell
In the end I hung up disappointed and fed up with this place.
Gary F
I have found them to be fairly priced with knowledgeable service techs.
Fernan Acosta
Do not go here! Took 8 months to fix a water pump. Mainly because they kept pushing my truck off to the side and didn’t want to help me. First brought my truck in OCTOBER 2020 to replace water pump. Brought it back the next week because still overheating and they kept saying it’s not the water pump. Finally took it to dealership and sure enough, it was the water pump. Finally returned May 4 2021to claim warranty on water pump. Amie promised she would order the part and get me fixed up. Never heard anything back after 3 weeks so I finally went back up there. The part was never ordered,Amie is on vacation, and CJ locked all the keys in the safe and cant do anything. Finally begged and pleaded with Ms. Laurie to help me out. She is new and didnt know a lot about the situation. She was able to order and fix me up after 2 days. How is it that the new associate is more competent than the manager and mechanic?!?!? Its now May 26,2021 just got truck back but not even sure if fixed properly. Just tired of going back and forth to this location. Amie and CJ are both incompetent. Laurie needs to be the manager. She seems the most competent person up there. Overall poor experience. This place needs better management and mechanics with good customer service and time management skills. Will not go back and will do my best to steer anyone and everyone away from this location. Only a 1 star but really 0 if they gave that option.
Leighana Dixon
Had a big th of a problem today. But in the end all was resolved.
Laura Morris
They were very fast and helpful. We passed through town on our way north during the deep freeze, and they stayed open to change our bald tires when they had been ready to close, and were working without running water. They went out of their way, above and beyond.