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Address: 550 Center Rd, West Seneca, NY 14224 Phone: (877) 585-4015 Website:
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Eclipse Loupes & Products Company Profile | Buffalo, NY …
Buffalo , NY, 14224-2128 … Eclipse Loupes & Products is located in Buffalo, NY , United States and is part of the Medical … West Seneca, New York, US.
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Review Summary
Michail Malandrakis
Previous reviews are fake here from people who are working in the company.
B G
I ordered a set of loupes in March at the Pacific Dental Conference.
Rene Gombar
Sort of the same experience as Mr. Shirali!
Dwight Duckworth
I met these gentlemen at the AGD. They were professional and courteous. Had an initial issue with the loupes which was immediately rectified. Over the years, I have continued to use them for my needs as things arise. Strong work. Dwight Duckworth, DDS
B G
This is a scathing review of what is probably the worst loupes company out there. Not that I can review the loupes themselves because more than 5 months later i have still not received mine!With a F BBB rating and 2 stars on google this review should not come as a surprise.I ordered a set of loupes in March at the Pacific Dental Conference. My charge of $769.27 went through on March 7, as we all know on March 16 the world exploded and COVID. I called the office immediately and asked for a stop production on my loupes and a refund, telling them that once we were back to work i would happily complete my loupes order again. I also emailed the office and the customer service rep.I spoke with a woman on March 16 and was told that she would see what she can do and get back to me That never happened. I called the rep directly on April 6 and was told that now their offices are closed. They can refund my most recent charge (a second payment) but not my original charge due to their POS system not allowing charge backs (b.s)Fast forward to June 1 and everyone is back to work. I messaged the rep again and said that since i had still not received my refund i would like my loupes sent out. I was told that they would be shipped in 2-3 weeks at the max.8 WEEKS LATER. No loupes. I contacted the sales again, by text message as to continue with the documentation. I let him know that he had 48 hours to refund my credit card or i would report them to the BBB, Dental Town, Google and PDC. He said my loupes were sent out and it would take a day to track them (more b.s) but i let it slide cause im an idiot, clearly. I let him know, though KEEP YOUR LOUPES AND GIVE ME MY REFUND.I find out later that my loupes were sent USPS (no tracking info provided so i dont believe them) and missing items from my order. The rep told me that he would send me a tracking number ( back on July 28) i still havent received one as of the time that i am writing this review.The rep now says to me he will COURIER a new set of loupes, with my missing items and a ‘free pair of Raybans’ on Monday (aug 3) and also give me the tracking number the same day.I agree to this stating that i ONLY agree if absolutely no further charges come out on my credit card. He says thats not a problem and he will send the loupes, 2 batteries and sunglasses courier Aug 3.On august 5 i asked for my tracking number. I am then told that his ‘boss’ wont allow him to send me my promised items because they would be ‘losing money’. This is NOT MY PROBLEM, we had an agreement in writing (text) my order should have been sent 2 days ago.So now I have no refund, no loupes and no information.DO NOT BUY FROM THESE GUYS. STICK TO A LEGIT COMPANY THAT WILL ACTUALLY PROVIDE YOU WHAT YOU ORDERED WITH NO EXCUSES. My colleague ordered Univet from ITALY and we all know how hard thay got hit with COVID, yet he received his loupes 6 weeks after his order, which was the same day I ordered my loupes back on March 7
Rene Gombar
Sort of the same experience as Mr. Shirali! Probably the worst service quality I have ever met! Still waiting for the loupes I have already paid for…