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Located In: Terrace Shopping Center
Service Options: In-store shopping
Hours
| Thursday | 9AM–8PM |
| Friday | 9AM–8PM |
| Saturday | 9AM–8PM |
| Sunday | 10AM–6PM |
| Monday | 9AM–8PM |
| Tuesday | 9AM–8PM |
| Wednesday | 9AM–8PM |
Address and Contact Information
Address: 2725 Lone Tree Way, Antioch, CA 94509 Phone: (925) 776-5424 Website:
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Review Summary
Naomi Lewis
Nice workers and huge selection of different brands.
Terri Barnes
Very bad customers service and very expensive.
L G
Customer’s money are the foundation of a business.
K Harvey
This is my third time shopping there.The other two times was great, but this time around very unpleasant. I walked in and one of the workers was by the door. There was no greeting. If you’re at the door I would assume you’re the greeter. Moreover, I was never asked how can I help you? Nothing. Mind you there was three workers. One with the blue hair was on the phone talking about employees. She should’ve went to the back and talked. The light skinned curly hair girl should’ve helped me instead or the one on the phone should’ve got off the phone instead of talking about the work schedule of others to another employee. Just very unprofessional and tacky on all of them. I work too hard to be spending my hard money and not get no hi no thank you no nothing!I called to report and the lady I assume who has blue hair picked up apologized but had a dry tone. You can keep your apology!!!!! The nerve to say “Usually we say hi.” Ha! All about consistency! My daughter was with me so I kept my cool because all of them would’ve got checked real hard!
SA B
Hello google viewers,I’m a local in the area and have now shopped at this location the last 4 months on a regular. I frequently change my hairstyle at least two/ three times a month. So you can guess I run through supplies often.So here’s my breakdown,THE STAFF:Decent, they have product knowledge = 6/10IF YOU CHOOSE TO SHOP HERE:Helpful for the most part, however if there’s certain brands I would like for braids, locs etc. half the time don’t have (I have to drive a little further to find)However, it would be nice to have familiarity of favorable brands to know what to suggest ( save the sale)My experience with this location seems to decrease every time I visit. It’s convenient to stop by because I live so close.Recently I came by 7 minutes before closing to grab some braiding pomade and one of the associates rushed to the door to tell me they’re closed. Literally on the door it says 9am-8pm mon-sat closed at 6pm Sunday.I told the young lady I just needed to grab one item. Card or cash for whatever made it faster for me to get back home. She persistently shut me out to say “we close at 7:50pm —____— come on now.I’m uncertain of what ethnicity owns this business but to be in an area (majority surrounded by black folk) to supply cultured hair product, you’d think they’d be more professional and dialed into that community and how they treat people. The community that surrounds that store is what cuts that check.Nevertheless to say… I’ll continue my purchases elsewhere and I don’t care to drive a little further.I’ve ran business for eight years, one thing I know for sure is that the staff reflects the owner. You can tell when management is connected or disconnected.
Rose Ceballos
Saw the video on YouTube very disappointed in the customer service how can you be mad at someone else paying for someone else’s purchase just because they want to be nice? Sounds like you’re a sad miserable person who needs a wake up call