Located In: Costco Wholesale
Service Options: In-store shopping
Hours
| Thursday | 10AM–8:30PM |
| Friday | 10AM–8:30PM |
| Saturday | 9:30AM–6PM |
| Sunday | 10AM–6PM |
| Monday | 10AM–8:30PM |
| Tuesday | 10AM–8:30PM |
| Wednesday | 10AM–8:30PM |
Address and Contact Information
Address: 17900 Newhope St, Fountain Valley, CA 92708 Phone: (714) 338-2188 Website: http://www.costco.com/warehouse-locations/fountain-valley-ca-411.html
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Review Summary
Andrew Carreiro
Great for groceries in bulk for great prices.
Amber Nesheiwat
Had a 12 o clock appointment waited over an hour.
Murphys Law
The worst custmer service i have ever had at any optical department.
Sara Blume
Cathy is great! My mom and I went a couple of days ago and she was very patient with us. She offered to get glasses for us when my mom was tired from shopping, and she made cute frame recommendations that catered to our tastes. She has very good insights and is really knowledgeable.Also, 3 out of our 4 pairs were ready in 3 days! It usually takes about a week, so this was a welcome surprise.
maureen staley
Kathy at the optical dept is always helpful and has a big smile on her face. She goes out of her way to help you. The only person in dept I really like to order my glasses from. The rest of the employees need to follow her lead. Never have had a bad experience with Kathy. She needs to be the one who trains and new hires and follow her lead. Thank you Kathy for always being so helpful. She deserves 10 stars.
Jennifer Courtney
I went in last week to purchase new frames with a prescription. I waited for about 10 minutes to get serviced. The lady named Thien assist me with nothing, her customer service was Terrible! I got ready to check out and she’s did not ask me if I had insurance so she was charging me full price. I told her I did have insurance so I gave her the my info to look me up. She recieved a error message and told me to call VSP. I called them and they gave me the authentication needed to process everything. Then Thien said it went through but nothing is being discounted. So she told me to call VSP back. So I did. Long story short I called back 3 times while my groceries were melting in my cart (was there for over an hour) all for them not to take my insurance because of their system. So my insurance told me to pay for it and they would reimburse me the the cost later. Thien was not USEFUL or helpful at all. Why does Costco hire staff members to service they customers if they do not do anything. They might as well just have Kiosks instead of staff members so we can service ourselves and be much happier with a better experience. I would definitely NOT recommend going to Costco’s Optometry in Fountain Valley EVER!!!