4.2 – 37 reviews $$ • Hardware store
As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being the Helpful Place by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today.
Service Options: In-store shopping · Curbside pickup
Hours
| Saturday | 8AM–5PM |
| Sunday | 11AM–5PM |
| Monday | 7:30AM–6PM |
| Tuesday | 7:30AM–6PM |
| Wednesday | 7:30AM–6PM |
| Thursday | 7:30AM–6PM |
| Friday | 7:30AM–6PM |
Address and Contact Information
Address:
3704 N 16th St, Orange, TX 77632
Phone: (409) 886-4600
Website: http://www.childsace.com/?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=03677
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Childs Building Supply, Orange, TX, 77632 – Ace Hardware
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Review Summary
Melanie Ellis
Extremely helpful and friendly service.
Darrell Quimby
Service department is loaded down with work and no mechanic.
Rachel Taylor
Can’t beat their customer service.
MamaBear
Made a order online for curbside pickup because the website said the item was in stock and available that day. Called to find out a estimated pick up time and was told that they had to cancel my order because it was not in stock. When I asked the girl who’s name started with a R when I could expect the money to be returned to my card she said she didn’t know and made it clear that there was nothing she could do. I then asked to speak to her manager (not to complain) just to get answers that she already stated she couldn’t provide. A short time later R came back on the phone and said the manager said to go call customer service. I could not find a customer service number on the email and the website is super slow to load so I asked to speak to the manager AGAIN. The manager finally came on the line a bit huffy and puffy and gave me the number. I made sure that she knew I didn’t blame them for the mix up, but if it was THEIR $200 they would want to know when they could expect it back.Bad attitudes.I called the number and got the cancel confirmed. Was informed the money would be back on my card in 24hrs.24hrs later I called back to find out where my money was. I was then informed it would take 7-10 business days.I was willing to drive around 40mi. to pick this product up as I have been a 30+yrs ACE customer… But between the attitudes of the employees at Child’s, and the uncertainty of how to answer a question that I know I’m not the 1st to ask management & customer service I will never shop at another ACE affiliate again.Utterly ridiculous. Buyers beware(even online).
David Smith
Always a great place to visit.
Cat Wright
I won’t go in there again with the pandemic. None of the employees was wearing a mask. One customer besides me was.
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