Located In: The Westchester
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff required to disinfect surfaces between visits ·
Hours
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 12–6PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
Address and Contact Information
Address: 125 Westchester Ave Unit 3790, White Plains, NY 10601 Phone: (914) 893-6072 Website: https://stores.casper.com/casper-4c62c96cc90d
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CASPER – Mattresses – 125 Westchester Ave, White Plains, NY
3 reviews of Casper “The store was tinier than I thought it would be, mostly because I’m used to the mattress stores with dozens of different models on display, …
Review Summary
Michael Levine
Very helpful staff, good showroom, comfy beds
Eric Marcus
This didn’t work and another mattress arrived.
Sonia Lloyd
Good mattress-buying experience ever.
Eric Marcus
The store was tinier than I thought it would be, mostly because I’m used to the mattress stores with dozens of different models on display, whereas Casper only has a handful. Sales person was pleasant and helpful. No issues there. The problems came with delivery. Though we could have walked out with the mattress, it was cumbersome and heavy (we needed a king) and we wanted to do more shopping. It was a Monday and the salesperson gave us a window for delivery of Wednesday to Friday. When it didn’t arrive by then, I contacted Casper help and was told that the salesperson couldn’t see the entire inventory and where it was, so there estimate was off. Our mattress was coming from Georgia and would take a few more days, but would be there by Tuesday. It didn’t arrive either Tuesday or Wednesday, so I called again on Thursday. This time I was told that it looked like it never shipped, so they were going to ship out another one which I was told would arrive on Tuesday. Finally, it arrived, on the day they said. However, on Saturday, I received notice that another mattress had been shipped. I tried calling them, but after half an hour listening to the same repeated cute anecdotes (did you know otters sleep holding hands?), I hung up and tried contacting them via their webmail, telling them to stop the delivery. This didn’t work and another mattress arrived. I was away, but someone brought it in to the garage. When I returned, I contacted them via text messaging. It took a while, but someone got back to me and a UPS pickup was arranged, but first I had to remove all the old shipping labels, put on a note saying the package was for UPS pickup, and drag the 100 lb mattress back outside, waiting for pickup. A lot of work on my part for their mistake. This is not to say I won’t consider their mattresses again in the future, I just won’t let it be delivered.
Sonia Lloyd
Good mattress-buying experience ever. Friendly, knowledgeable staff, no pressure, and cute little houses in which to lie down in relative privacy and try out your various sleep positions.Unfortunately the last step in the process is delivery by UPS. This was a nightmare.
Michael Levine
Very helpful staff, good showroom, comfy beds