Service Options: In-store shopping · In-store pickup · Delivery
Hours
| Monday | 9AM–8PM |
| Tuesday | 9AM–8PM |
| Wednesday | 9AM–8PM |
| Thursday | 9AM–8PM |
| Friday | 9AM–8PM |
| Saturday | 10AM–6PM |
| Sunday | 11AM–4PM |
Address and Contact Information
Address: 2535 Walden Ave, Cheektowaga, NY 14225 Phone: (716) 686-9699 Website: https://www.carpetsmartfloors.com/
Photo Gallery
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Review Summary
Ammar Shaikh
Awesome deals in the remnants and great customer service.
Adam Ryan
Don’t leave the customer your with to give me the worst salesman experience.
yolanda hidalgo
This company need to be shut down or get new employees that have some respect!
jason daniels
I have used carpet smart in the past and have generally been pleased with their service, professionalism and customer service. I’m not sure if there’s new management or something but my recent experience with them has been terrible. I went to their Walden location picked out carpet and paid a deposit as is customary. I was told someone would contact me within 10 days to set up an appointment to measure the area for installation. After 10 days with no call I reached out to follow up and was told it’s been busy and an installer would reach out to me right away. 2 more weeks passed with no communication from an installer so I called to just cancel and be refunded my $500 deposit. The gentleman I spoke to was incredibly rude he accused me of lying about not being contacted despite having no knowledge of the situation and he additionally told me he could not help me I would have to speak with the salesperson I dealt with or the installer but that he didn’t know when they’d be in or what their contract information was. When I asked to speak to a supervisor he hung up on me and when I called back he hung up again. It wasn’t until I contacted American Express to dispute the deposit charge that someone contacted me to refund my deposit and at no point did they offer an apology or anything they just asked if I had someone else install the carpet. This place clearly doesn’t care about its customers and I wouldn’t use them again or recommend them to anyone.
Jon Wysocki
Top notch!…Harold is great! Very please with our purchase and how we were treated. No high presure sales, very helpful and informative. I shopped around to other places, found this place to have the best selection, best priced, and really great quality carpet in stock. Not a small sample and then order. I like to see what i’m getting when I buy somerhing, so this worked great for me. I was able to look and feel the different carpets before I made my decision. Harold explained the differences between a couple I was deciding on. He was very helpful but never pushy. I was able to buy my carpet and take it wih me, which is what I wanted. Though they did have delivery and installation available. I have to say that I was extremely satisfied from start to finish. I will definitely return to buy again without a doubt. They do have other flooring products in store, but I just bought carpeting.
yolanda hidalgo
Terrible service very disrespectful they should not even be running a business at all. They give one price then when it’s time to do work they add on more money. They are scammers one guy literally got in my mothers face. After a disagreement and threatened her. This company need to be shut down or get new employees that have some respect!