Hong Ha Nguyen
Friendly staff good price
Jack
At the time of purchasing, their customer service and treatment was very bad.
Vivek Bhargava
Wonderful selection at reasonable prices!
P.
8/25/20: Today they did not have anything I wanted but one leather from their regular Burberry store runway gilet, but it was not in my size. 50% off from the fall, 2019 regular Burberry store price. 9/7/20: I had called the store the other day & was put on hold 3 times. Twice they never got back to me. I wrote a complaint online on Burberry’s website, & this morning the website person located the size of the $2,090.00 vest gilet I wanted to buy, so I am buying it online. The woman that worked in the store said it was not in my size anywhere! If they work on commission, the Livermore store gal lost a big commission. It pays to complain for bad service. Burberry online customer service director, Darren D., in London, England, was great! I should say Katerina, customer care person in London, was wonderful, trying to help me buy the vest gilet online even after their digital sale was over. I bought the gilet vest, down from their original 2019 from their regular Burberry store runway show price of:$4,190 to $2,267.66! That includes California state sales tax. It arrives on September 18th. It will be my birthday present for myself. I need to travel back to NYS in winter when NYS let’s Californians visit their state without the current 14 day quarentine due to Covid. Last year I bought a beautiful red plaid jacket at this store. It was originally at their regular store too. I don’t care if the outlet has last year’s regular store offerings, if the options are classic beautiful well made designs. I bought numerous Burberry clothes at their Vacaville store in the past. Always top quality marked downs from their regular stores. I also shop in their regular stores & favor their Regent Street flagship store in London. 1 thing I did not appreciate at the Livermore store was that they had numerous men’s items NOT on sale on sale racks. My helper had NO explanation for this but said it was a normal practice. That was annoying. 3/31/21: I found a nice black ⬛ long winter ❄️ coat from their fall, 2019 runway show on sale. So I bought it, along with a classic red ♥️ plaid shirt. I was happy, but they claimed that they have no garment bags! May, 2021: I found a nice new tee .
ko s
Selection is good but prices are not as discounted as other high end stores in this Outlets
Pooja Sharmaa
Amazing collection but long queue as they open by 1 pm, and allow very few inside the store at the given time. They aren’t allowing any clothing to try on because of Covid, so makes it little tricky to pick, but if you know your size then it should be a problem. Staff was friendly and gave me an idea to try the jacket I purchased outside the store and then I can exchange it with correct size Same time but they can’t allow it to be tried on inside the store .
