Retail chain with a variety of Western & work-related apparel, shoes & accessories, plus gifts.
Service Options: In-store shopping
Hours
| Thursday | 9:30AM–5PM |
| Friday | 9:30AM–5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9:30AM–5PM |
| Tuesday | 9:30AM–5PM |
| Wednesday | 9:30AM–5PM |
Address and Contact Information
Address: 15345 Barranca Pkwy, Irvine, CA 92618 Phone: (949) 453-4400 Website: https://www.bootbarn.com/
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Review Summary
Jim Parraga
Steel toe work boots great place more than just boots
image science associates
Ordered standard Levi/Wrangler jeans three weeks before X-mas.
Kelly Schaefer
Your crappy return policy just cost you 2 customers.
Ryan Dayton
I purchased boots online. They received their money, and I never received my boots. It’s almost 3 weeks later. I wrote customer service and they said they would look into it. Not much to look into. The tracking number for shipment shows the boots were never picked up or sent to UPS. As of right now I’m still waiting on a response from customer service before I need to dispute the charge with my credit card company. You can’t take people’s money and not give them anything in return (That’s theft).Tough to stay in business when that’s your policy.
RA’s Follower
Passes up highly qualified applicants willing to work, District Manager too lazy to even setup a second interview. What a Shame when people need it most.
Lynn Marsh
Update: 1 -> 3 stars. I was contacted by a very understanding manger, Linda, and she just wanted to make sure I was heard and take care of anything on her end. I stopped by today while it was extremely busy and ended up browsing boots and Lizzett offered to help me with a pair of boots I was looking at and I saw her leave the store 2 minutes later and I couldn’t find the other boot she had taken. She must be new and I hope she gets the needed training she so desperately needs when it comes to actually helping customers.Original review: I have just witnessed an extremely unfortunate event at the Chico Ca boot barnA couple of ladies were purchasing boots and the customer asked for military discount. The store associate helping her, Lizzett (who was not wearing a name tag and name was found out later on) said she would get it after the lady showed her military ID.Once the transaction was completed, the customer double checked the discount was applied and it was not. The associate acknowledged she forgot. She went to get the manager and came back to let us know the manger was on the phone and would be out when he was done.About 5 minutes later another associate comes out, Andrew (actually wearing a name tag), and apologized but was not able to help her because the transaction already went through. She said to just go ahead and return it all. He walks away then comes back to ask to see the military ID. She showed him then he asked to physically see it and took a while examining it as if the problem was the authenticity of the ID when it was forgetfulness of the associate.The manger, Wyatt, comes to do the return and add the discount. At the end he tells the customer he is a veteran and asked that she show her ID next time after his close examination. She said she did and he said he was there to protect his associates and the lady needed to leave.The customers friend came in to ask for the stores associates names (lizette and Wyatt) because they didn’t have name tags. She told Lizette it would have been nice to correct the manager when he was wrongly accusing the customer of not showing her ID. She forgot Wyatt’s name and asked again. He immediately declined and said he needed to ask her to leave. She asked again and he asked her to leave several times more and the store security guy came to assist her exit. She politely (and had been the whole time) asked the security guy what the mangers name was and replied “Wyatt” and she left without problem.How is this expectable to refuse telling someone your name and making them leave because of it? Why was the customer treated as if the associates accident was the customers fault? Can security cameras prove that the ID was actually shown and the associate lied? I mean I saw the whole thing go down and so appalled I left my Christmas items and left. Shame on you boot barn.I would to give further detail if needed. This happened around 530pm on Christmas Eve