BMW of Southampton

  4.2 – 90 reviews   • BMW dealer

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Service Options:  In-store shopping · In-store pickup

Hours

Tuesday9AM–5PM
Wednesday9AM–5PM
Thursday9AM–5PM
Friday9AM–5PM
Saturday9AM–5PM
SundayClosed
Monday9AM–5PM

Address and Contact Information

Address: 759 County Road 39A, Southampton, NY 11968
Phone: (631) 283-0888
Website: https://www.bmwofsouthampton.com/

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Review Summary

patty tucker
From the parts manager to the service advisor; a classy organization
NancyLynn Thiele
Very nice salesman, who has made the buying experience easy and stress free.
michael mas
My cancellation was acknowledged and I was promised a refund.
Michael Frank
Helped me shop and then install a third party bike rack. Followed thru to the end showed me how it works and then handed me the lightest bill ive ever gotten at a car dealership. Love them
Phillip Brown
My wife & I got a flat tire on 27 & we had to be @ a wedding by 1:00! It literally seemed impossible & i already had plans coming very late or even not even attending. Spoke to quintin on the phone & he was very helpful! He told me to come in so he could check the tire out & that’s what he did! The tire was in stock and Mr. Alvarado got me out of there within 40 MINUTES! GO TO THIS DEALERSHIP!
Richard Sabean
Never ever ever!!! I had my X5 in at the end of November…Never ever ever!!! I had my X5 in at the end of November for routine service. After having it for a week and 2 grand later, I got it back. No loaner. In addition to the routine tune up I was told I had a fuel injection issue. The dealership couldn’t figure it out and had to go to BMW NA to find out how to fix it. I assume they got that right, the jury is still out. Here’s the real issue. I figured while having the car in for service and having it for multiple days, they might think to check the brakes. WRONG! Within days of the service the front brakes began making a horrible grinding, crunching, squealing, head-turning, ear splitting noise. I called immediately and ended up leaving a voicemail message because they’re closed on Mondays. I also tried to make an appointment for service online but that was over 3 weeks away. On Tuesday I was able to reach my service rep, after numerous calls. I was told that I could drop it off if I wanted to but basically they wouldn’t look at it until the end of the week, more likely the week after. When I told the advisor it sounded as though the brakes were dangerous to drive, the advisor was not concerned. I asked if they could take a quick look and see if it would be okay to drive, The answer was NO!. No concern whatsoever. I asked if I could get a loaner. NO! This all seemed rather incredible for a car company that bills themselves as extremely concerned with safety. No matter how much I pressed they wouldn’t agree to look at the car. I also have to say this is my third BMW and most likely after this it will be my last. Georgica Service had been recommended to me for a classic car I own so I called them and explained the issue. They said that sounds dangerous, bring it in, we’ll take a look right away. The brakes were metal to metal, dangerous and needed to be replaced immediately. They were done by the end of the day. No more BMW, definitely NO MORE BMW Southampton.
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