Bicycle Express

  4.7 – 231 reviews   • Bicycle store

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Service Options:  In-store shopping · In-store pickup

Health and Safety:  Mask required · 

Hours

Friday10:30AM–7PM
Saturday11AM–6PM
SundayClosed
MondayClosed
Tuesday10:30AM–7PM
Wednesday10:30AM–7PM
Thursday10:30AM–7PM

Address and Contact Information

Address: 131 E William St, San Jose, CA 95112
Phone: (408) 998-1618
Website: http://www.bicycleexpress.net/

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Review Summary

John Kennedy
Nice people, quality parts, cheap prices, fast bicycle service
Lori Corrales
Reasonable prices, friendly staff & fast service.
P E
Best customer service, affordable prices, and quick service
M Nguyen
Great service and prices , definitely coming back !
Robin Lu
Live nearby so have stopped by many times to pump tires and do some minor fixes. overall staff are nice and friendly. based on past experience and the high rating on Yelp thought it wouldn’t be wrong to have my bike assembled at their place. took the bike there in Sat morning and they were quick to do the job so went to get it in the afternoon. after few minutes’ ride, I noticed there’s some noise from the chain scratching somewhere so took it back. The young guy with long hair was very helpful, took a ride and adjusted it for me. so I tried it again, shortly after I switched the gear, the chain just fell off!! took the bike back again the guy put the bike on the stand and adjusted it for a while. afterwards I just went home. later I rode a longer distance and found that the wheels are not well tuned. so I took it back again. the guy spent some time tuning the wheels. when he brought the bike out he apologized for having me going back again and again. This morning when I tried a even longer ride, I found shifting between gears is clunky and there’s even louder scratching noise. When I finally arrived the destination I noticed the inner surface of the crankset is severely scratched and some tops of the teeth were rubbed off. It’s sad and disappointing to see a new bike has to undergone such torture. They might have provided excellent service to many others but definitely not in my case. And I don’t think I’ve done anything inappropriate to them to deserve this treatment.
Deeptanshu Verma
They did a great job at very reasonable prices. Recommend.
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