Chain retailer with a large array of brand-name electronics, computers, appliances & more.
Located In: Otay Ranch Town Center
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 10AM–7PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
Address and Contact Information
Address: 2015 Birch Rd Ste 2300, Chula Vista, CA 91915 Phone: (619) 397-4050 Website: https://stores.bestbuy.com/ca/chula-vista/2015-birch-rd-1769.html/?ref=NS&loc=ns100
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Review Summary
Michael Chant
Friendly staff, efficient service, and great prices!
Gonzohaisol Pc Sinaloa
Nice place love the people hard work employees
Simon Bielaz
Bad and unprofessional customer service and manager.
Hugo Sanchez
I have come to best buy many times and the store is always nice, they have very well thought of displays. They have electronics for everyone. I like that you’re able to see the displayed products before you buy them. There is a handicap parking lot, as well as handicap entrances. The service is amazing and the customer service reps are very helpful and knowledgeable. The store is always clean and they have a lot of electronics to choose from. Cameras, phones, televisions, computers, toys, cables, adapters and much much more! They also have the pick up in 1 hour service, all you do is go to their website, find the available product, choose 1hr pick up (make sure you choose the right store). Then pay for it and pick it up when you get your email.
Gabriel Delgado
I just got my new Sony Camara and lenses Sales rep was excellent, they a ware fun and friendly, looking forward to get a norther lens Thanks again
Rx’s Gmail
I recently purchased $2000 worth technology products on bestbuy.com . As per their site guaranteed, it will be delivered on Friday May 28th 2021 it didn’t arrive until May 30th 2021 at my door . I opened the MacBook pro and rest of the items , I inspected MacBook pro outside body had lot of scratches so I took it immediately to local store which is on Birch road, Chula vista California 91915 on May 30th 2021 right after product was delivered. Return counter cashier didn’t have any cluse what he has to do so he kept asking co workers Bunch of questions to figured it what they can do to give me replacement product which simple process but it took them over 45 mins to figured it after talked to bunch of floor managers especially one of the floor manager Joaane told the cashier in private to let me know their system has not updated so they won’t be able to give me replacement it takes 24 hrs to update so cashier Melanie came back n told me that I need to go back to the store next day when they open at 10 am which is May 31at 2021 . I appeared with the MacBook pro and asked cashier to give me replacement then cashier went back to the same female floor manager JOANNE to figured it the mess she told me she can’t do anything till another 24 to 48 hrs for their system to update the delivered order in order to get replacement .so I simply asked JOANNE what’s going on with this order? I have been a Best buy Wlite plus member means I have spent over $30,000 towards merchandise over period of 16 years from the same store , I asked Joanne, why are you treating me like this and giving me run around answer ? She was the one made a decision yesterday for me to come back today which was fine but again same story which is totally unfair to me going back n forth to the store for my replacement not only that they already charged to my Credit card bank. When I asked her questions, then she just went out of her control and blaming me I was wrong asking the questions. She bluntly told me go to Chula vista another best buy store for my needs which was totally disrespectful and no courtesy to apologized about the inconvenience. I felt like she was discriminating me at this point . I even told her that you don’t care a customer like me spent over $2000 and I need to listen to her story made me to go back n forth .I told her you guys need to be transparent n guide your customers appropriately then there will be no drama. But entirely she didn’t handle the transaction for replacement courtesiously and respectfully. I have reached out to the Corporate office for entire incident needs to be thoroughly reviewed and find a solution for future customer’s needs at the local store w. In a pandemic , businesses are struggling and Manager like Joanne has job because of customers coming to their door so their business will be alive. If the leader of the corporate store manager Like Joanne acted rudly and disrespectful to a customer like me . It’s a shame, shame and shame on her and someone will review her behavior and make her understand at the end of the day it’s all about customer service . She was rude, arrogant and disrespectful and bias for non American citizens. It’s a huge mistake and her bad Karma will be answered by GOD . Thank you .